anabellamadeo
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Posts posted by anabellamadeo
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6 hours ago, farhan_editz said:
But who actually is going to take an extended vacation of more than 30 days to be honest one/two weeks is enough for me.
Maternity leave 😉
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1 minute ago, trombonhero said:
What about implementing an ID verification process for buyers?
We can ask this question during the upcoming virtual event “What do Buyers Want” (Jun 21) 🤞Yesssss! That should've been implemented years ago! Not even Fiverr Business clients get properly verified.
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1 minute ago, donnovan86 said:
Sellers can easily cancel the order to avoid any repercussions, it's like the order never happened. And even the cancellation penalty goes away after a month or two.
Well no, it doesn't work like that!!! I mean, it would in the case of sellers who don't care about their reviews or their overall performance, but those wouldn't not last much on the platform anyway and don't represent the vast majority of sellers.
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23 hours ago, Shiran.M said:
In order to create a more accurate review system and to increase transparency and trust on our platform, starting next week, buyers who cancel an order will also be able to leave a review and share their experiences.This applies to cancellations of orders in which a delivery was received and/or orders that involve lateness or unresponsiveness. Of course, this option won’t be available for orders made by mistake.
Following this change, we will decrease the rating score threshold for all levels from 4.7 to 4.2 in order to help sellers maintain their rating levels.
We encourage our sellers community to use this feedback as an opportunity to improve your services and address any issues that may have led to cancellations. As always, you will be able to add a public response to the review on your Gig page.We believe that this update will yield long-term benefits for both buyers and sellers, especially those who provide quality user experiences.
Click here to learn more about this upcoming change.
The Fiverr team
Hello Shiran.M! I was just about to contact the Support Team about this new feature. I don't mean to rant about it, I just need someone to take note about the potential risk this measure represents for us sellers.
We all work for the 5 star rating, of course. Nobody wants to offer a mediocre service and get mediocre reviews! We give our very best, we cater to our buyer's every requirement, we bend over backwards to make them happy, and even then we can never know up until the order is finished whether their reviews will reflect that. Believe me, some people will go on and on about how they're super happy with you and your work throughout the order, only to leave a 3 or 4 star review just because "I was having a bad day" or "the experience has been excellent but if I leave you 5 stars you'll think there isn't room for improvement". Yes, these are taken from real life.
Like I said, we put all our effort into give our very best, that's why ew avoid cancellations like it's the pest -getting orders cancelled means: a) all the time and energy put into that order will not get compensated, b) the buyer gets the deliverables anyway and can use them for free, c) we get less exposure of our gigs in the upcoming months, d) we get less orders, therefore we make less money.
Cancellations endanger our performance and our income directly. We'll try everything to please an unpleasable buyer before getting the order cancelled, but if they still want to cancel, if they're going to walk away with our money and our work, at least they can't leave a bad review. I mean, that person would've obviously left a bad review because they were unsatisfied -in my experience the main cause for buyer insatisfaction is the buyer not knowing what they want, therefore not liking anything I present them, even if done according to their exact requests. And the more I work to please them, the more I risk to be working for nothing after all if they decide to cancel anyway.
So now I'm wondering -what's the point of having buyers rating/reviewing cancelled orders? Does anyone think sellers deserve even more "punishment" after getting orders cancelled? And more importantly -how will UNRESPONSIVENESS be measured? And what will happen when the one not responding is the buyer themselves?
(I don't know about you but I can already see lots of new fake profiles being created only to troll 5-star buyers, make them work for free, walk away with their work and leave 1-star reviews to ruin them. A fast and effective way to get rid of competitors, right?)
Anyway, I needed to let somebody on Fiverr know about the huge negative impact this measure would have on us sellers, of which you surely are aware since you're decreasing the rating score threshold of as much as half a star. Can anything be done to prevent this from becoming a reality?
Thank you!
Anabella
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On 11/20/2022 at 10:50 AM, Logo Maker Team said:
What features are missing?
Stats!!! More data on the performace of our logos -visualizations, key words, etc. That would be really helpful.
On 11/20/2022 at 10:50 AM, Logo Maker Team said:- Are there any steps we can take to make the dashboard more efficient?
The font selection feature could be more agile, it takes too much time to find the right fonts.
On 11/20/2022 at 10:50 AM, Logo Maker Team said:- What would you like to track more efficiently?
Definitely the user searches that lead to the visualization of each uploaded design, in order to improve our key words.
Thank you for asking, looking forward to see the new dashboard!!!
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Such great news! The first time I had worked with Milestones the buyer disappeared after the first delivery and I never got to cash in for the work done -needless to say that was also the last time I’ve used Milestones on an order. I’m happy about this update, Milestones was a great feature but not getting paid after each delivery was a major drawback. Thank you!
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Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)
in News From the Product Team
Posted
The concept of "private rating" itself shouldn't exist. Everything we do as sellers is out there and evaluated, and we're held accountable for that, which is fair. Why should buyers be given the chance to leave a secondary, *secret* review of our work? What is even the point? No strings attached, no accountability -they could write whatever crosses their mind at that moment knowing that we won't be able to ever read it, unaware of how their words can affect us. I've had buyers who were super happy with my service during the process leave 3 or 4 stars ratings, and when asked what could I have done to improve their experience their reasons were "Sorry, I was having a bad day" and "I felt Fiverr was pushing me to leave a not perfect review". I swear this is true.