[Being permanently banned because my citizenship is Iranian]

I don’t think they care too much about what people think about this person being banned. You’re making too much out of it.

I don’t think they care too much about what people think about this person being banned. You’re making too much out of it.

It is not about one person being banned It is about racism in the context of nationality, It is about wrong process that can affect many other people.(If other people are important for us)

[Being permanently banned because my citizenship is Iranian]

I don’t know why companies do what they do. I’m just guessing. One company does one thing and another company does another thing. Or it might have zero to do with anything, they just did it because your ID doesn’t match your location.

Silicon Valley is different from Israel also. There are millions of Iranians in the US.

Should we be talking about this? Or maybe there is more that we don’t know. All we can do is guess.

@misscrystal There are Iranians in Israel too, Sanctions are for government not for ordinary people. What Fiverr does in this case is called “RACISM”, If you are OK with that then yes you don’t care, BTW It is illegal in many countries, like UK and many other countries that Fiverr is working in them I think I should open case…

Don’t say I don’t know why companies do what they do, Do not let big companies make decision for you and do what they want!

[Being permanently banned because my citizenship is Iranian]

US and Israel seem to be in agreement on this. It’s not in other countries because it’s just a US and Israeli policy. They can’t put things like this in the TOS, and anyway we are just speculating. Who really knows?

Op please don’t keep hounding CS about this. I’m sorry this happened to you but it won’t do any good to keep pressing them.

@misscrystal Toptal is in Silicon Valley, They asked me my documentations, Asked me that am I going to Iran ? and then they let me continue my application process.

PS : If you read other companies ToS you will see they putted things like this in it. For example freelancer or Toptal or Peopleperhour ToS.

[Being permanently banned because my citizenship is Iranian]

Possibly this is due to trade sanctions on Iran by the U.S. and Israel where Fiverr operates.

I think you nailed it. They may not care where he really lives. --from The Times of Israel

Netanyahu lauds US decision to end waivers on Iran oil sanctions

@misscrystal Then why it’s not in there ToS + US sanctions does not affect Iranian in other countries, You can search. I’ve worked with many other companies in the US and outside US.

[Being permanently banned because my citizenship is Iranian]

Now the Support said clearly it is because you are Iranian. It’s not fair , they say because you born in Iran we never work with you. Look at screenshot number 10

Possibly this is due to trade sanctions on Iran by the U.S. and Israel where Fiverr operates. That said, if you wanted to seek legal advice, you may have a case if indeed, Fiverr does not explicitly state that it does not serve certain nationalities.

Sadly, in either case, it looks like you are out for good. Possibly, you might want to look into the Estonian e-residency scheme targeted at freelancers which I mentioned earlier. There is a link which explains it more fully here:

European Freelancers Week – 8 Oct 18

Interview: Why freelancers in Europe should apply for e-Residency | European...

Today we’ve chatted with Alex Wellman, Head of Marketing at e-Residency to understand the benefits for freelancers to apply for […]

I don’t know much about it. However, I do know that the scheme also serves non-EU countries. Also, I don’t mean that you should use this advice as a means of circumventing Fiverrs ban. It may just come in Handy with your future endeavors.

Alternatively, if you have the right to abode in the UK or Turkey permanently (or at least long-term), you should be able to apply for a UK or Turkish driving license.

All in all, this is an awful and very unfair situation to be in. I’m very sorry for what has happened. However, make sure to not let it get you down. Instead, try and look into other opportunities on other sites. Maybe also look at where those sites are based and what their ID verification requirements are before starting work. (This may mean messaging CS departments in advance of creating an account.)

Sorry, this didn’t work out. 😦

@cyaxrex Thank you for your advice, I will read that.

About US sanctions , It’s pressure is on ordinary people in Iran and I think it’s not fair too, but what Fiverr here did , It’s 10 times worse than US sanctions. US sanctions say you shouldn’t work with everyone who brings the money to Iran or located in Iran.

What Fiverr say is you can’t work with any Iranian. If every company thought like them then all Iranians that relocate to other countries should die because no one work with them. It is not the way US sanctions work.

I also worked with other freelancer websites, some of them want documents that I’m in Turkey. Even PayPal that is very strict works with me…

[Being permanently banned because my citizenship is Iranian]

I think the title should be edited because it implies a racial issue but that’s not the case here.

What the OP is dealing with here is an unfortunate byproduct of all the scamming that used to take place before the ID verification system.

People from all over the world were sporting a US flag and male sellers tried to pass off as blondes with mini skirts.

So now Fiverr straight up compares official documents and location and a mismatch is not allowed.

However I do think there’s a chance they would listen to reason as they do ask sellers who plan on relocating to inform fiverr staff beforehand, so there must be provisions in place for that sort of thing (manual actions need to be taken vs the ban which seems to be automated)

@cyaxrex Thank you for your helps and understanding.

I think the title should be edited because it implies a racial issue but that’s not the case here.

@frank_d Now the Support said clearly it is because you are Iranian. It’s not fair , they say because you born in Iran we never work with you. Look at screenshot number 10. It is absolutely racism.

Continue of my chat with support…

[Being permanently banned because my citizenship is Iranian]

Hi @m4hdyar

Are you allowed to reside in Turkey without any type of permit? If not, maybe it could be useful for you to attach, along with your credentials, the permit given to you by the turkish authority (which would have your personal data and photo) to the message you would send to CS.

Are you allowed to reside in Turkey without any type of permit? If not, maybe it could be useful for you to attach, along with your credentials, the permit given to you by the turkish authority (which would have your personal data and photo) to the message you would send to CS.

@maitasun Now they say because your nationality is Iranian we can’t continue with you

OP what country was showing on your profile? Uk?

What country shows on your passport? Turkey? Iran?

@misscrystal @vickiespencer On my Profile it was Turkey and in my Passport it is Iran.

[Being permanently banned because my citizenship is Iranian]

I think if they read this topic they will do something serious…

Customer Support doesn’t read the forum.

Customer Support doesn’t read the forum.

So what else you think I can do ? 🙃

I can’t see they suspended my account without any reason or fault…

[Being permanently banned because my citizenship is Iranian]

Well, this is a kick in the teeth for digital nomads and expats…

There is a serious issue which needs to be addressed here. Let’s say a German moves to a country like the UK which doesn’t issue ID cards or passports to non-British people. In that case, they would also be banned. The same applies to anyone with a visa for a country where they are traveling or residing full-time without being a resident. i.e. Thailand, Cambodia, Georgia, and India are the places to be if you are a digital nomad…

And what about some of the hot Pro sellers who are from the U.S. but based in South America?

A lot of people freelance in order to work outside of their countries of residence. If Fiverr’s ID verification process doesn’t recognize this, there could be some bad PR down the pipeline… :thinking:

Good luck OP! 🍀

@cyaxrex Thank you. I hope the support understand my situation… I think if they read this topic they will do something serious…

[Being permanently banned because my citizenship is Iranian]

I try to contact them again but it seems they do not read what I write…

Sometimes, it can take a couple rounds of back and forth with CS to make them understand your situation. Don’t give up. Although it might be a little hard to do (given your current situation), try not to let your emotions get the better of you. Always be polite and firm when interacting with CS. 🙂

Thanks, I understand what you mean but I worked these 20 days so hard… I didn’t sleep 2 nights to give my works on time and get reviews… It’s hard but I try. Thank you for your suggestion ❤️

[Being permanently banned because my citizenship is Iranian]

I see. So, the ID verification failed, and when you later contacted CS, they checked your profile and thought you’ve “misrepresented” your country/phone number.

In that case, I’d suggest that you try to reason with them. It doesn’t look like you’re at fault here. It seems to be a case of misunderstanding on CS’s part. Don’t give up. Try to reason with CS.

I wish you the best of luck! 🍀 Please keep us posted.

@hanshuber16 Thank you for your understanding and your help. I try to contact them again but it seems they do not read what I write…

[Being permanently banned because my citizenship is Iranian]

They already told you why they have disabled your account . You have created account with false identity.And it is clearly mentioned in TOS that you can not create fake account … And I know that fiverr will not suspend any seller’s account without investigation .They have suspended after investigation …

If you read more they said what is wrong, They say your ID is not for a country that you provided your phone number… It is because I’m resided.

[Being permanently banned because my citizenship is Iranian]

@hanshuber16 And @jhakz1234
I explained the whole story, You can see in screenshots… I’ve just resided to Turkey… Is it really against ToS!!!

[Being permanently banned because my citizenship is Iranian]

Hello

I had created my account about 20 days ago and now I had about 10 reviews and $156 and 100% on time, All 5 star reviews and 100% on budget with 1 hour response time.I’m living in Turkey but my citizenship is Iranian so I give them my Turkish phone number as I’m living in Turkey , Now they banned me because my ID is Iranian and they say your Identity was fake.

As I read the ToS Being an Iranian or residing is not against ToS.But now the support say sorry your account is permanently suspended(I already explained them what happened but they only say sorry). I already said them I can give you proof, I can show you bills, I can give you my Address but they just suspended me because my citizenship is Iranian…

This is really not fair and I’m going to speak with my lawyer…

Do you think I can do anything else ?

(You can see Screenshots in posts below) In post 38 screenshot 10 you can see they said because you born in Iran you can’t use our service 😕