[1 year of inactivity, Can you help me re-active my business?]

I want to say sorry for the last answer, I was on my phone and i did a disaster, I can't edit the message. 

I want to thank those who passed and leave a message to encourage me to back in the game. I'll do my best to rebuild my Fiverr profile.

[1 year of inactivity, Can you help me re-active my business?]

1 hour ago, bilha2018 said:

Hey, 

Since I'm in a totally different subcategory, I may not have the right niche-specific advice to give you.

But here's something I can suggest. If you have the Premium Seller Plus Package, you can schedule a meeting with your seller success manager, and they can guide you on the specific areas that you can work on based on the overall performance of your gigs. 

I get so much value from that one-on-one call.

You can send your Seller Success Manager a detailed email beforehand to let them know what you'd like to discuss in the Zoom meeting. That will give them ample time to go through your account, analyze your stats (including the private buyer satisfaction rate), and give you tips on improving your performance. 

Thats vero nice, how can i get the ottimi pack? In avtuslly a level 2 seller

[1 year of inactivity, Can you help me re-active my business?]

Hello, thanks for coming here. I was out of Fiverr because I had my way to work out of it, But I really don't want to lose my activity here. 
Do you have any suggestions on how to fix my 2 Gigs? Actually, I'm in Promo with the first one.

Here are my doubts :

1. Do I need to update my Titles, is that catchy enough and meets good keywords?
2. Have I to make a video presentation of me directly talking, using a Logo Brand or...?
3. Have I tp upload new Songs for each pack to show what each one sounds like?
   
   I'm open to any advice. Thanks a lot to whoever comes to help!
   
   My Gigs:
   Epic and Classical Music for Media
   Music for Video Games

[I found the best reason of loosing ranking on fiverr.]

12 hours ago, joshnadin said:

I based my comment on your original post below.

Cancelling orders because of too much pressure would be a seller not managing their workload effectively, which would be the sellers responsibility, thus sanitizing reviews.

--

But, there is also a reason why the order completion target is 90% and not 100%. That's because buyers will extremely occasionally order a Gig which isn't suitable for what they want. But this shouldn't happen more than once in every 10 orders, which will still allow you to meet your target. If this happens to you more frequently than this, it would indicate the seller is not being clear enough with their packages, or isn't communicating effectively enough. Which is again, on the seller. I would say this happens to me maybe once every 200 orders. I target my Gigs at a certain demographic, encourage communication before the order is placed, and explain what I offer and the difference between my packages and what's included extremely clearly.

 

As with any business you will ever run, you are going to have losses of revenue. If you own a shop, people are going to steal things. If you ship physical products, your merchandise will break occasionally. How you deal with it, learn from it and then implement new working methods in order to factor in those losses and also prevent them from happening again is what's important. I vet my buyers extremely thoroughly before agreeing to partner with them. Choosing who you work with as a seller is just important as a buyer choosing a gig. Can they communicate what they want effectively? Are they polite? What are their reviews like? Or, do I just get a general bad vibe? If so, I politely decline their order and recommend they find another seller. This will happen in most cases before the order is placed, as 99% of buyers will message you if they've never ordered with you before and you prompt them in your description.
If they fail to message me before the order, and order something which is not within my skillset, or isn't the right package etc. Cancelling the order straight away at least means I haven't worked for free. If I do complete the work, I deliver it. I'm going to be paid for my time, bad review or not. As long as I can prove to support that I've delivered exactly within the requirements, the package and gig description, you should be fine if they try to get their money back.

What are you not mentioned in your Good and Right Comment is that : Fiverr is an incredible platform and We PAY To use that. ( 20 % + Fees  of every order ) . That make you and Fiverr in a contract. This is not my shop, this is like a Corporate. I pay for a Service, NOT just the Client. 

And I don't want to mention here the question about the intellectual property because I understand that there is a lot of differences country by country. 

 

As I said, I'm totally fine on how Fiverr work. But stand there saying "Everything is Perfect here, you are the only reason your profile is going wrong" sounds not positive at all, and I think that is your attitude, being positive. And i'm totally positive too. 

Just try to think about that : When you pay a service , with taxes or with a fixed price, you are a Client too. Fiverr ( like everything ) is something can be better. Saying otherwise is not positive, is negative.

[I found the best reason of loosing ranking on fiverr.]

14 hours ago, joshnadin said:

There is no such thing as being on the first page, and your idea of 'ranking' is incorrect.

'Ranking' is a fluid concept and is different for every buyer. Fiverr shows Gigs to buyers based on various factors including their location, average spend, account history, plus many other specifics. So just because you may appear on one buyers first page, does not mean you will appear on another's.

Well, yes, Of course cancelling orders is going to impact how your Gig performs. If you cancel orders, you aren't making any revenue for Fiverr and are not making their buyers happy. Fiverr likes money, as we all do, and also likes happy buyers. You keep making them money, they will keep pushing you out to a wider audience.

So what your saying is that you're essentially cancelling orders so that your seller rating was not effected, as you're expecting a bad review? That's called sanitizing your reviews, and is very poor practice. By sanitizing your reviews, you're manipulating how your potential buyers see you instead of competing the order to the best of your ability, and vetting your buyers by ensuring you can deliver what they want before you take on the order.

I totally understand what are you saying here. But there is many times cancelation come from Buyers and the System Punish you because of cheating client that want a Delivery for Free. That happen, We have to deal with that. 

Is not an excuse or something to mask a "Bad-Freelancing" or sanitize, etc. There is a button on Gig that say "Allow order from New Accounts" . 
Is that to avoid that kind of client? If Yes, I don't think that will be a good way to solve the problem, but the problem is true. 

Buy Hey. I'm ok with that. That is the platform, I love the way I can work with it and I will accept also the problems I can find. 
But trying just be positive in Silence isn't a good way too. Am I wrong? 

[I found the best reason of loosing ranking on fiverr.]

I know how you feel. As a Creative Freelancer ( Music Composer, specialized in Orchestral Mockups ) I faced over and over the same situation: 
 

1. Client Order
2. You make the First Step Delivery ( Usually a Demo, a non-complete work )
3. Client Love that.
4. Make the Final Delivery
5. The Client want to cancel the order and start to say things like "I don't like how it sounds, i want to cancel it"

And trust me, I really tried to understand why Fiverr Support accepted the Client motivation, But I really can't.

I love this platform, But I will never accept that kind of behavior from the Support, that seems all in the corner of the Client and nothing for the creators.

[Repeat business; repeat rewards]

Thanks for this addition. I think I have a bad return clients at this point. After 90 Completed Jobs, even sometimes I did 2/3 Order for one client, i have no Sub-categories as a choice. Everything is empty, hope i'm not doing wrong. I'm very curious  about that. 

Maybe is that because I wasn't up on fiverr for few months?