[Success Manager-- A joke?]

On 8/30/2023 at 2:29 PM, rawque_gulia said:

Is it just me or is everyone else finding Success Manager completely unresponsive? I can understand some delay in email but if Success Manager is not responding at all (not even once) then how can I tolerate it. 

Although, I am a regular member of Seller Plus: Standard membership, but this was the first time I upgraded to the Premium package. The only reason was getting the Success Manager (as all other features were already there in the standard plan). I upgraded my plan on 05th Aug and it's been almost a full month now, but my Success Manager is such an unenergetic and irresponsible person that he doesn't even bother to respond even once. Every 4-5 days, I wrote him a new follow-up email but still got no response.

I have also complained to customer support twice. Each time, they said that my Success Manager is on vacation and will be back soon. The whole month has passed but his holidays are not ending, just wow!

I asked customer support to change my success manager due to the unresponsiveness and then their response was "Changing Success Managers is not a possibility at the moment. If this option does become available at some point, we will let you know."

So, basically I am paying an amount and I am not getting the facilities that I was promised. Is this not a violation of my rights? Is that not a "SCAM"? If a seller had done something like this, believe me it would have been his last day on the platform and Fiverr officials would not have thought twice before banning him permanently. What a double-standard hypocrisy in this case.

Neither am I getting the facilities I was promised, nor are they changing the Success Manager, and I am completely stuck and paying extra for nothing. Now, my question is:- Is there any way to change my Success Manager? Like, if I cancel the plan and re-subscribe next month, will I get an option to choose a new Success Manager---- or will I still be assigned the same Success Manager?

And my second question:- If I downgrade my plan to standard this month, will I still be able to attend my meeting with him on 28th Sept (as it was registered when I had premium plan) ---Or will I lose access to my meeting as well?

Same here.