[Are you getting less orders than before on Fiverr?]

10 minutes ago, smashradio said:

You will only know it because of the sudden drop in sales/visibility on the platform and/or loosing access to certain stuff, like promoted gigs. It will not affect your public rating, so technically, a buyer can leave a perfect five-star review and then leave a terrible private review - and you would think everything is fine and dandy because of the five-star review. I doubt many buyers do this, but it can happen. Most often, I suspect they will leave a five-star rating because they think it's "expected" of them, and then tell the truth in private to Fiverr. Perhaps they didn't think you exceeded expectations, but merely met them, and that your delivery was nothing but "average". Get too many private reviews like that, and you're sure to notice it where it huts the most: your wallet. 

Sounds like it is encouraging dishonest public reviews, which could be quite damaging to the platform's credibility.

[Are you getting less orders than before on Fiverr?]

On 9/3/2022 at 2:00 PM, smashradio said:

Most often, a sudden drop in visibility on Fiverr is caused by your stats dropping or negative private feedback affecting your buyer satisfaction rate. Keep working with your regular buyers and make sure you over-deliver, offer great support and deliver high-quality work to everyone. That should hopefully help you get some positive private reviews from your regulars. 

If a seller receives a negative private feedback, will it be reflected in your positive rating or anything like that?  Or is it only noticeable by decreased traffic and visibility? 

[Voice & Video Calls]

5 hours ago, joyh97 said:

You are allowed to provide external contact details if it is necessary to complete the gig. This is in the TOS:

"Providing email, s***e, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr."

Thank you so much!

[Voice & Video Calls]

Question for sellers offering gigs that require voice or video calls. ToS says we're not allowed to communicate outside of Fiverr.  However, it is impossible to execute some gigs without doing this.  I am aware that Fiverr makes a video call feature available for gigs in certain sub-categories.  But what if your gig doesn't fall within one of them?  What are sellers doing to get around this?  I want to create a gig that will require a voice or video call to perform, but I'm worried about violating ToS.  I don't want to get in trouble.

[Making Changes to Gigs and Profile]

13 hours ago, hasnain_099 said:

888888888888888888frequent changes should be avoided.  ??   why can you tell me the  Reason ?

It's because of what I stated in my OP:

22 hours ago, turtlerollsadub said:

It's clear that any time you make changes to a gig and/or your profile, you get kicked out of the algorithms until it can re-assign your value.

 

[Making Changes to Gigs and Profile]

19 hours ago, vickieito said:

I tend to do all my major changes at once (every 6 months), and then make minor tweaks in between if necessary. All my changes have been positive, so I got a  nice boost in impressions after each change.

I had another question for you, if you don't mind?  I was wondering if adding new gigs has the same impact on your visibility/ranking due to the algorithm's reassignment of your value? 

[Making Changes to Gigs and Profile]

5 minutes ago, vickieito said:

Anything that could be changed was changed - I standardized my gig images, updated my gig videos, updated my titles & tags, added subscriptions to all my gigs, used all of my gig extras, removed unlimited revisions, added surcharges for expediting and additional revisions, updated my gig descriptions, used all my FAQs (and cross linked my gigs in the FAQs), optimized my order requirements, updated my portfolio and gallery images, updated my packages, and increased my prices. When Negative Keywords came out for Seller Plus members, I added them in too.

This is soooooo helpful!  Thank you so much!!

[Making Changes to Gigs and Profile]

2 hours ago, vickieito said:

All my changes have been positive, so I got a  nice boost in impressions after each change.

Can you tell me more about this part?

[Making Changes to Gigs and Profile]

Hi fellow Fiverr sellers!  I've got a question.  It's clear that any time you make changes to a gig and/or your profile, you get kicked out of the algorithms until it can re-assign your value.  My question is, does it lessen this blow to your visibility if you do a bunch of changes all at once?  Or is it better to space out the changes slowly over time?  Does anyone have any insight or suggestions on how to mitigate the damage done your visibility and ranking when making these kinds of changes?  Thanks in advance to anyone who contributes to this thread! 🙂

[I've been through the Desert on a Horse with No Name]

America signed my cast lol.  They're one of my dad's favorite bands.  So, many, many years ago, I took him to see them.  Front row seats.  We got to hang with them after and I had a broken arm at the time.  They asked if they could sign my cast 🤣

[How does Fiverr use the private feedback?]

2 hours ago, smashradio said:

Sorry to hear about it! Most of the time, increasing rates can help you become more visible, so I don't think it was this alone. But then again, you need to find the right value for your buyers. If you're too expensive, the buyers won't click. If you're too cheap, you'll get bad buyers. I increase my rates with about 15% each year. Sometimes, I have to decrease it again because I take it too far. Other times, I have to increase more just to lower my workload. Gotta find that balance. But most likely, you had a few negative private reviews. Perhaps someone didn't think they got a lot of value for their money after your price increase, and voila: negative feedback. This is one of the questions they ask in the private feedback. 

I can only tell you that it's (most likely) based on the free capacity to take on new sellers combined with your level and probably your revenue/satisfaction rate. Fiverr isn't very open about these things, so we can only guess, but it would make sense to limit the service to the sellers bringing in the most dough for Fiverr. Again: it's me guessing. I don't have an "official" source on this. 

 

Thank you very much for your input.  I'd be extremely shocked if I was getting negative secret reviews because I get nice-sized tips on nearly every delivery!  If they had something negative to say, why would they tip?  I don't know.  This is so confusing.  My mistake was relying on Fiverr too much for my bills.  Now I'm in a predicament.

[How does Fiverr use the private feedback?]

20 hours ago, smashradio said:

 

I've had periods where my Success Manager has warned me about dropping buyer satisfaction rate, and I knew she was right.

I just tried to sign up for a success manager and I was told I'm not eligible for the Seller Plus program.  How does one become "eligible"?  I've searched the web and couldn't find a concrete answer.  Hoping you can tell me more?

[How does Fiverr use the private feedback?]

7 minutes ago, smashradio said:

Happy I could help! If your visibility has gone down, that might be because of those reviews. Without access to that info about you, I can't say much about where to improve to get it back up again, but some usual suspects are: 

• Bad communication. You should always be polite (i find that being overly polite works, for some reason, even though I hate it when people do that to me). 
• Taking on jobs that you shouldn't. Always make sure the projects that comes along are a perfect fit for your skills. Say no instead of doing something half-assed. 
• Not updating your buyers on progress along the way. Especially important on longer orders, but I always work in a small update about the progress during every single order. It helps buyers feel safe. 
• Not delivering early. Increase delivery times. That way, you'll be delivering "early" and way before your buyer expects it. 
• You're meeting expectations instead of exceeding them. Under-promise and over-deliver. Give your buyers something extra that they didn't expect. Do more than what's expected of you. 

Like I said, these are just general, ususal suspects that can cause your buyer satisfaction rate to drop, in my experience. Improving in these areas can really make a difference. 

 

Thank you so much again!  Yes, I do all of these things you've mentioned.  But definitely some more things to consider here.  I had messages on my gigs telling me to increase my prices, so I did about two months ago.  I have never recovered since doing this 😞  My visibility decreased by 85+% and my order rate declined by 95%, as did messages from new customers.  If I had known increasing my prices as advised by Fiverr would've resulted in this mess, I would never have done it.  I've taken a massive blow to my revenue and it's been debilitating. 

[How does Fiverr use the private feedback?]

17 minutes ago, smashradio said:

 

Since you assumed that private reviews couldn't help you, I assumed that you haven't talked to a success manager about your buyer satisfaction rate yet. If you had, you would know that they can help "nudge" you in the right direction if you're on a downward slope. 

I know that the reviews can help you. That does not mean I know which buyer said what, how many of my buyers left a review, or my exact buyer satisfaction rate. 

If my buyers didn't leave those reviews, my success manager would not have the insight to tell me that my buyer satisfaction was dropping or that it was going back up when I implemented some changes. 

 

 

 

Wow!  Your information is actually quite helpful!  I've resisted doing the whole "success manager" thing because over the last two months, my visibility has plummeted to nearly nothing and I wasn't making enough to afford a success manager.  But your reply has given me some things to consider.  I really appreciate it and thanks so much.

[How does Fiverr use the private feedback?]

1 hour ago, smashradio said:

You don't know how many private reviews you're getting or if it helps you or not.

You said this, then continued on saying how you know for sure hidden surveys are helping you.  I'm perplexed?  If you don't know, but then you also do know.... what am I missing?  How do you even know if your customers are doing the hidden surveys?  Do you ask them to do them?  How can you attribute your sales recovery to hidden survey specifically, if you don't know if people are even filling them out?  If most people are too bothered to leave a viewable review, then why would they bother themselves with a hidden survey?  Not trying to be sassy here.  Just trying to wrap my mind around this.

[How does Fiverr use the private feedback?]

On 8/5/2022 at 11:51 AM, smashradio said:

You achieve this by doing good work and being honest about your skills. 

I have a reputation for going above and beyond.  I have over 1,000 five-star reviews.  I always overdeliver.  The fact is, people don't care to be bothered with hidden surveys.  Most people are done with the order completely when they receive it.  Putting so much weight on hidden surveys is NOT helping people like me, who've been here for a decade working their butts off. 

[Just midly annoying.]

I get these sorts of messages all the time.  I always respond immediately and just say something like, "Hi! How can I help you?"  If they are spam, I respond once more, and then I block and report them.  That's the only solution I've found.  But not responding is not good advice, as this can definitely impact your response rate/time, which is a big factor in your standings.

[Gig impression is down after updating gig price]

3 hours ago, smashradio said:

It's normal for gigs to "re-rank" after changes has been made. You don't say when you made this change, or what you changed it from/to. Also, it would be helpful to know which metrics have gone down.

If we're talking about "impressions" that might simply be the result of Fiverr's algorithm re-analyzing your gigs to determine where it belongs in the search results. 

If you have increased your rates, it might cause fewer buyers to buy your gig, so that's also a drop in performance. So we need a bit more information to help. 

Curious... have you any sense for how long it takes to recover in the algorithms following a price increase?  Thank you for the above information.

[How to negotiate and get better deals on Fiverr (without seeming rude!)]

As a seller, I know my worth.  My rates are fixed and when people try to haggle with me, it shows me that they do not value the high quality that I produce with my craft.  I'm not interested in working with people who don't value my awesomeness because it is very rare and hard to find in this world.  I've literally spent almost two decades perfecting my skills and I'm not willing to compromise my rates.  My reviews, samples/examples, and standings speak to my aptitude and customer servie.  If you want something of high quality with superior customer service, don't take worthy sellers for granted.  Just pay them what they're worth 🙂  You won't regret it.