[The recipe for success: our top logos 👨🏻‍🍳]

i have a question to all and also logo maker team , i am unable to use logo maker services, every time when i try to upload a logo it shows an error , "change the file name and upload again "

i asked for help to customer supports but they do not understand the issue the last reply from them i received round about 3 months ago , in that message they said we are working on it, you have to be patience it will took long time and do not submit this request again and again , 

its been more than 1 year my all logo are declined and i am unable to upload new one ..... can i wait for a miracle, that one day i will wake up and every thing will be fine by itself ???   anybody can help ??