Refund help, not sure what to do

[sausagerollbap]

Hey all.

My account got temporary disabled (first warning) because I had went to PayPal to dispute the orders.

I have since closed the dispute with PayPal. But now I can see the orders have been cancelled by fiverr.

When I check my balance it just says £0.

Does anyone have any advice? I’m just kinda worried that I’ve lost £412 😦

I’m so disappointed, I’ve literally never had any issues with fiverr for years until now

[Guest lloydsolutions]

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

The above is from the Terms of Service:

[sausagerollbap]

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

The above is from the Terms of Service: https://www.fiverr.com/content/payments-terms-and-conditions

The thing is, PayPal didn’t give me the funds at all.

So I just want to be clear, because I done that I’ve lost the money?

[Guest lloydsolutions]

The thing is, PayPal didn’t give me the funds at all.

So I just want to be clear, because I done that I’ve lost the money?

Suggest you take this up with Paypal.

We are just buyers and sellers on the forum.

[sausagerollbap]

Suggest you take this up with Paypal.

We are just buyers and sellers on the forum.

Already have and they won’t.

Thanks for the advice anyways.

[Guest lloydsolutions]

Already have and they won’t.

Thanks for the advice anyways.

Already have and they won’t.

Here is the link for Customer Support: if you need further help.

[sausagerollbap]

Already have and they won’t.

Here is the link for Customer Support: https://www.fiverr.com/support_tickets/new if you need further help.

Thank you for this, I’ve done this and it’s been assigned to an agent.