Hi! I’m Gilad.
When I’m not busy helping sellers crush it at Fiverr, you’ll probably find me listening to heavy metal bands or podcasts, attempting drum solos (my neighbors love it, I swear!), or coding apps just for the fun of it. Living in Tel Aviv means there’s always something exciting happening, but my real passion? Dogs! Seriously, if there’s a dog within eyesight, I’m probably already friends with it. My ultimate dream is creating the coolest dog sanctuary on earth! think Disneyland, but for dogs, with endless treats and belly rubs.
Why am I sharing this? Because my personal passions deeply influence how I approach my role at Fiverr. As a Customer Success Manager, a genuine connection is at the heart of my work. Understanding your story, your aspirations, and your challenges isn’t just part of my job, it’s essential to how we achieve real, lasting success together.
The Importance of a CSM
For me, being a Customer Success Manager is more than just solving issues or making minor adjustments; it’s about becoming a genuine partner in your journey. My mission? To help every Fiverr seller I work with grow their business, boost earnings, and significantly enhance their lives. I especially enjoy teaming up with freelancers in Programming & Tech and Graphics & Design categories, as these fields align perfectly with my enthusiasm for innovation, creativity, and my deep technological knowledge.
Why I Love This Job
Nothing beats the feeling of seeing freelancers achieve amazing, life-changing growth. When your business thrives, your life improves! Your goals become reachable, and your family's future gets brighter. Knowing that my advice directly impacts your success, both professionally and personally, makes every effort and interaction truly rewarding.
Looking Forward
My experience has shown me that lasting success stems from authenticity, adaptability, and creative innovation. As technology and markets evolve, I stay committed to helping freelancers adopt new tools and technologies that make their work and life easier. I care about my sellers' success as if they were my close friends outside of Fiverr, because when you grow, I celebrate with you!
Some Wins Worth Sharing
Francisco - A 3D Character Modeling professional When I first met Francisco 9 months ago, I could tell right away… this guy had serious talent. A brilliant 3D character designer, full of motivation and professionalism, he just needed a little business guidance and some structured support. At the time, he was a Level 2 seller. Fast forward to today? He’s now a Fiverr PRO and a Top Rated Seller, and honestly, it fits him perfectly. His dedication and energy are contagious, and our monthly brainstorms helped shape a clear strategy for growth. A dramatic improvement in his business and revenue. No magic tricks here, just consistency, collaboration, and clarity.
Edd & Eren - Amazing Book Design Professionals Twin brothers, double the creativity. Edd and Eren run a book design, illustration, and formatting service that’s as beautiful as it is efficient. We teamed up almost 6 months ago, and since then, their presence on Fiverr has massively improved over time, reaching a much wider audience than ever before.
How? Regular check-ins, tailored strategy, and a shared commitment to continuous growth. Every month, we huddle to set goals, track progress, and explore fresh opportunities. Their energy is unmatched, and it’s been incredible to witness their journey unfold.
These stories are just a small piece of the big picture. Behind every success is a person, or two, with ambition, skill, and the willingness to evolve. I’m just lucky to be along for the ride!
Over my time working with Fiverr sellers, I’ve had the chance to build so many incredible relationships. Seeing their growth, creativity, and resilience has been a true highlight of this role. I can’t wait to see what the future holds for me, and which amazing, talented sellers I’m going to meet next!
