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Support & Troubleshooting

I offer training sessions, which are by far my most successful gigs – maybe 80%+ of my orders. 

For almost as long as I've done it I've been collecting orders. Buyers place orders and then just stop responding completely, never scheduling a time to meet. For whatever reason, they seem quite content with Fiverr holding on to their money, and receiving nothing in return, indefinitely. 

It’s a lot better now the system automatically approves extension requests, so the orders don't go late, but it doesn't solve the problem of the orders just sitting there. Currently I have six of these orders worth hundreds of dollars, most of which have been sat there for a year or more. For whatever reason, no amount of messaging the customers seems to help – even when I can see they’ve been online. 

I’ve considered cancelling but I don’t want my Success Score, my place in the search rankings, or my Fiverr’s Choice badges to be affected by cancellations that are not my fault. 

So, what I’ve done so far is to just keep extending these orders until the buyer replies. Now, let’s say, one day they do and I can complete the orders – I'll then have a ridiculously long delivery time, which looks bad but is, again, not my fault. 

There needs to be a clear system or policy in place to resolve these issues where the seller is not penalised for cancellations, slow deliveries, getting in touch with support etc. 

We need a process for when buyers go quiet.

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