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I am telling my story about a buyer who ruined my Fiverr Career with a 1-star review even though I did all the work he requested multiple times and the Fiverr customer support who did nothing to protect me from this manipulative buyer. 


I received an order from a buyer to edit a video the specifications were unclear so I asked the buyer for clarification. I start with the order and delivered the edited video. The buyer did a revision and wanted to add something extra to the video, also he wanted multiple changes in the different elements that had been discussed beforehand. I agreed and again delivered the final product. This went on 4 more times. Each time the buyer wanted to add changes. Until I stated my limit, I would charge extra for the revision because it took me much time and I felt the buyer should pay for it. 

The buyer was angry and wanted to cancel the order because I didn't want to work for free again. I also got a notification on my phone that the buyer had left a review. However I disagreed I had done all the work multiple times that the buyer had requested, and I cancelled the request and redelivered the last edited video. Meanwhile, I stayed nice to the buyer to resolve it but he stopped responding to my messages and ignored me. 

After 3 days the order was automatically completed the buyer is still offline for 3 days even there was a review posted right away because I could also give a review to the buyer, I did and the incorrect and manipulative reason the buyer gave for wanting to cancel the order was added to my profile as a 1 star review. Remarkable if you ask me. 

I went to customer support to help me and I explained the whole situation. I feel cheated and not protected as an experienced seller on Fiverr. They told me that the buyer's behavior was ''unintended behavior'' and that they were going to find out but according to privacy they were not allowed to tell anything else about it. The unjustified and manipulative 1 star from the buyer remains because it was given once even though it was 3 days before the order was automatically completed and that even it was a request to cancel the order to manipulate me doesn't matter to them. They describe it as a bug... and confirm that the review is given immediately after the automatically accepted order, Yeah right.. that isn't the case and I have proof that the buyer isn't online for 3 days at that moment. 


If the customer support had followed the situation in the chats and in the order page which I pointed out several times then it was easy to resolve the situation. But they did nothing to protect me as an experienced seller on Fiverr from a manipulative buyer who ruined my Fiverr career with a 1 star review while profiting from my delivered end products. 


Remember that in these situations as an experienced seller on Fiverr you will not be helped by customer support. 

Because of this I really don't know if I want to continue as a seller on Fiverr. I have finished already over 150 orders. 

How a buyer ruined my Fiverr Career and the customer support did nothing to protect me.

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