Running into issues on Fiverr? Use this board to troubleshoot and share issues with the community

Support & Troubleshooting

I was coordinating with a client of mine for a meeting that was supposed to be at 11 AM their time (In the UK). I messaged them at 11 AM their time when it said 

Apr 15, 2024, 11:00 AM on my client's inbox page (Right below where it says the username of the client in a chat). My client did not arrive for a meeting, so I told them that we could postpone it.
 
One hour later, my client arrived and told me that it is currently 11 AM at their place, and now, the Fiverr website is saying "

Apr 15, 2024, 12:00 PM". I looked up if the UK (England in this case) has multiple time zones, and that's where I learned about something called British Summer Time (BST).
 
During summers, the time in the UK is 1 hour ahead of the Greenwich Mean Time (GMT) timezone. However, this does not reflect on the FIverr chats. It seems that it always displays time in GMT in regards to people based in England.
 
Suggestion: Fiverr should implement a more accurate timezone detection system and make sure that the time shown is accurate with the season of the year and the locale.
 



 Additionally, as a programmer, I suggest that they retrieve the user's time from the client-side. I.e., use the frontend JavaScript to simply generate the current time and stream it to the server. What I think they are doing currently is that they get the IP address of the client on the server side, using some in-house or third-party solution to detect a timezone for it and then they return an initial time to the clients. Or on second thought, they most likely just get the timezone at sign-up and keep it that until the user changes it explicitly, which would be even worse and defeat the whole point of showing the user's timezone to others in chat.
 
If either of these are truly the case, then it seems like re-inventing the wheel for no apparent reason and it looks to be prone to bugs. On the other hand, client-side JavaScript by default gets an accurate time directly from the machine of the client with just one line of code.
 
One concern with the suggested approach would be that the user might try (I can't see why, but let's just say they might) to fake their timezone as they have control over the client side, but... they can already do that by using a proxy or VPN and sending the request from a different IP. If the reason for not going with this approach is this concern, then I don't see how this can be avoided even with the current system.
 
Looking forward to the Fiverr team doing something about this and ideas/thoughts from the Fiverr community.
 Kind regards.
 Sannan. 

Fiverr system not covering BST timezone.

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.