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There are a few success score improvements that would be very helpful. 

1. Please show a decimal point, so sellers have some idea of where they are within their rating. I have a rating of 9 but have no idea if I’m just about to drop to 8, or whether I’m almost at 10. This could also be achieved by converting the 1-10 scale to a 1-100 scale 

2. Having the individual gig insights hidden behind so many clicks is really clunky. It would be much simpler to get an overview of how the success score is derived on a dashboard below the current stats or when the success score arrow is clicked. Show all the gigs in a grid, with all of the insights already visible. Right now, having to click on every gig, one by one, to see what metrics are contributing to the success score is very slow and doesn’t give a ‘bird’s eye view’ of the stats. Every seller seems to agree that much more detail of how the success score is calculated needs to be shown but even the limited detail we can see is buried in submenus requiring lots of individual clicks. Maybe this is less of an issue for sellers with 2-3 gigs, but I have 21 and this system is not fit for that amount. This information could also be shown in the “gigs” list as an extra column. 

3. Provide an overall view of things to work on and maintain that are consistent across all gigs. Examples: “We’ve noticed a dip in your communication performance recently. This might be something to reflect on and address”, and, “One of your key strengths recently is ‘delivery time’. Keep up the good work”. This could even be shown as a radar chart of all the metrics that comprise the success score, showing overall areas for improvement. 

4. Show specific orders where a seller fell short on a certain stat. This wouldn’t be appropriate if the data are derived from a private review, but if it’s been derived from an objective metric, showing 3-5 orders that have damaged a seller’s metrics, gives them something to actually review, so they can reflect on their performance. 

5. Completely rewrite the “how to improve the success score” guidance. Right now it could be useful for new sellers or sellers that are no good, but any vaguely decent seller will read everything on that page and think, “yes, I already do all of this.” The guidance needs to be tailored to the individual seller, highlighting specific suggestions that directly address the specific ways in which that seller has fallen short recently. 

Note: The success score is now fundamental to every seller’s ability to thrive on this platform, so please do not create any of these suggestions for seller plus members only. These suggestions represent minimum functionality that every seller should have access to. 

Thanks for considering these suggestions. 

Success score requests

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