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Im normally a Level 2 Seller, and on occasion ive been temporarily dropped down to Level 1, and every time its solely because of response rate. I always thought it was annoying but never something too difficult to get back up again and get promoted again the following month. 

When I first enquired about this to the site I was told they want you to respond to new messages within an hour. I thought that was quite annoying and difficult as most of my clients are from the other side of the planet and tend to message me in the middle of the night (to me) when im asleep. 

However now im seeing that they say they judge only if you respond within the first 24 hours or not, of a NEW BUYER only. 

Now Ive gone back through my inbox for the last 90 days and I absolutely know without a shadow of a doubt that Ive responded to every single message, new buyer or not, wihtin 24 hours. 

Is Response Rate really accurate?

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