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Support & Troubleshooting

I recently noticed that buyers have started to give lower reviews, and I didn't really understand why. Then I realized that Fiverr changed the rating categories. The current categories are Seller Communication Level, Quality of Delivery, and Value for Money. The problem with this new "Value of Money," which replaced "Service as Described," is the following: Buyers are willingly accepting the price without us ever forcing them to accept it. We offer them a price, then they can decide whether they want it or not. Many buyers often request multiple freebies after the delivery because they claim they can't do certain tasks, and we, as sellers, accommodate them. Yet, we still receive low ratings for Value for Money because the buyer simply has an issue with having to pay for a full-time service. So, this new category is very counterproductive, as buyers may turn away from even Top Rated Sellers who generate revenue for Fiverr because Fiverr allows the buyer to decide and evaluate our prices. We set the prices; they can take it or leave it. But right now this new system is punishing us, because we're asking money for the service we provide. 

New Rating System is Punishing Sellers

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