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Support & Troubleshooting

I periodically update my gig videos and it’s a little annoying having to wait for the trust and safety team to review it before it’s active and, more importantly to me – before I can select a frame from the video to be my thumbnail. 

it would be nice if the video review process could be removed for higher level sellers. For example, top rated sellers. I understand the myriad reasons why checking these videos is important but someone in that position has arguably proven their credibility and trustworthiness on the platform already. 

This would also free up trust and safety team to complete other jobs faster. 

At a certain level, trust seller videos

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