Running into issues on Fiverr? Use this board to troubleshoot and share issues with the community

Support & Troubleshooting

I'm really grateful for all that Fiverr and our m0ds are doing to enhance the community experience here for sellers and really want to see the same for buyers. Having a supportive community (and knowing that Fiverr cares about my feedback) makes all the difference for me as a seller. I know it'll do the same for our buyers if we can give them that same type of community that sellers enjoy. 

It's great that Fiverr is being proactive about creating more engaging content and resources for buyers, but I have concerns about customer attrition based on the buyers that I see coming to the forum (as well as the buyers that I interact with on Fiverr's platform). 

I really started thinking about this ever since Fiverr Lift came out (

https://www.fiverr.com/cp/the-lift#partners

) with a link directly to the main forum so buyers could "Interact with other businesses like yours, ask questions, and find the info you need to get ahead." Although the forum is a great place for sellers, it really isn't a place for buyers to find "like-minded" individuals or the support that they need. 

The forum is heavily geared for sellers and the only spot for buyers (Tips for Buyers) isn't really helpful. There 

 good content there, but you have to dig through the countless posts from sellers venting about buyers (basically telling buyers how to make the life of sellers easier) or posting why buyers should order from newbie sellers. Many of these posts won't answer the questions that buyers have when they come to the forum (which are usually questions on how the platform works, from a buyer's perspective). 

Many buyers on the forum only make 1-2 posts and then leave because they are already frustrated with their experiences on Fiverr. 

A disappointed buyer who thought Fiverr would be better than Up***k: 

https://community.fiverr.com/forums/topic/307536-why-fiverr-sellers-do-not-use-limit-order-and-pause-for-gigs-if-there-are-not-taking-orders/#comment-1930029

A disgruntled buyer who left Fiverr for Up***k: 

https://community.fiverr.com/forums/topic/299995-brief-system-is-terrible-for-buyers/

A typical post by a new-to-the-platform buyer: 

https://community.fiverr.com/forums/topic/284298-how-to-reach-a-specialist-seller/

If we want to create a better experience for these new-to-the-platform buyers, I think the forum sheds light on why these buyers aren't sticking around. Buyers don't feel supported. They can't find a competent seller to work with. A lot of buyer dissatisfaction revolves around the platform's 

(not just the sellers they deal with). So just focusing on sellers' Buyer Satisfaction Rate (BSR) isn't enough. Buyers are having issues with using the platform or its tools, and they don't feel like their needs are being addressed when they reach out to CS, or even the forum for help. 

It would be great if buyers, especially new buyers, could feel the same sense of community that I feel on the forum as a seller. I would also like buyers to feel that Fiverr has an interest in their feedback and really wants to support them in using all that Fiverr has to help them grow their business. I don't want to see them leaving Fiverr because we aren't giving them the support they need to be successful on this platform. Since Fiverr is placing so much emphasis on new-to-the-platform buyers, this is definitely one area that could make a difference to them. 

I would love to see some of these new buyer concerns around Briefs addressed. I'm a seller who is also a buyer, but I don't use the "Post a Request" feature to post briefs, so I can't really provide help for the buyers who come to the forum with questions on Fiverr's Brief & Match feature. I usually share a link or tell buyers to use Fiverr's search instead of briefs, just like how the sellers responded to these two buyers: 

https://community.fiverr.com/forums/topic/306906-the-thing-called-a-brief-posting-a-need-could-use-a-lot-of-improvement/

https://community.fiverr.com/forums/topic/306782-i-just-posted-my-post-a-request/

It would be nice if the brief feature actually worked for buyers and there was a way for buyers to communicate their concerns a

receive confirmation from Fiverr that their concerns are being addressed. Fiverr does this for sellers on the forum, it would be nice to see buyers similarly supported. 

Here's a buyer who posts a detailed explanation of their experience using briefs - and wonders if there's anyone from Fiverr's team who's actually reading the post: 

https://community.fiverr.com/forums/topic/307055-no-function-to-manage-posted-requests/

I also started to just message the buyers who post briefs (instead of making an offer). See below.


https://community.fiverr.com/forums/topic/296621-fiverr-brief-the-new-way-to-let-buyer-connect-to-seller/?do=findComment&comment=1924815

Note a buyer's comment following my post - buyers want to have real conversations with their sellers because the brief settings are so limited: 

https://community.fiverr.com/forums/topic/296621-fiverr-brief-the-new-way-to-let-buyer-connect-to-seller/?do=findComment&comment=1926613

After having a negative experience with briefs, some buyers post their requests on the forum, asking "Are there any sellers who can really do the job?" And that's really the only time we hear from them because they leave and don't come to the forum again. 

I really just wanted to start a discussion here to see what others are experiencing/seeing on the platform - are you all seeing what I'm seeing? If you are a buyer - I'd love to hear your thoughts and experiences! I'd also like to hear from other sellers and Fiverr's team to see if my concerns have already been addressed in some way and if you have any ideas on tackling this issue. 

Another forum category with a Fiverr staffer assigned (like Fiverr Excel)? If so, how do we prevent it from becoming another "Tips For Buyer" category? 

Or do we need a dedicated forum like Seller Plus (or even an invite-only club that allows some sellers with a good reputation to join)? 

 (just calling on a few of Fiverr's team 😊). 

What Do Buyers Need?

A home for meaningful connections, peer support, and professional growth.

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