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From the Fiverr Team

Following the recent updates to our ratings and reviews system, we want you to know that we value your input and have been working to actively address your questions and concerns. While our analysis has shown that value for money remains stable and is not influenced by pricing or service category, we’ve taken your concerns seriously and have explored alternative approaches to this key question. 

Through both your feedback and extensive user testing, we've found an alternative question that is just as effective in reflecting client satisfaction. As a result, we've made a change to the Value For Money question that clients see when reviewing their orders. 

The question has been refined to "How would you rate the value of this delivery," reflecting our commitment to a more nuanced assessment of your delivery’s value. 

The rating breakdown will also display this change as "Value of delivery." 

In addition to these adjustments, our efforts to enhance Fiverr’s ratings & reviews system are ongoing. As previously mentioned, we're currently testing adjustments to the public rating score calculation, which may impact your public rating score in the coming weeks. Here's a recap of why these changes are happening and what they entail: 

We're adjusting the benchmark to ensure ratings better reflect performance, set clearer client expectations, and provide transparency for freelancers like you. 

Your scores will now take into account ratings from the last 2 years, offering a more up-to-date view of your performance and service. 

The new public score calculation incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. 

These changes are occurring platform-wide, ensuring fairness across the marketplace. 

These adjustments are designed to create a more nuanced rating range, which is proven to assist clients in making more informed decisions. We're optimizing ratings to accurately reflect the quality of service you provide, ultimately increasing your chances of converting new clients. 

We’re committed to your success and we’re working diligently to ensure your experience on Fiverr remains rewarding and equitable. We believe these adjustments will allow for a more accurate assessment of your deliveries and projects. We appreciate your dedication and cooperation as we work to make Fiverr better for all. 

Update: Changes to the Value For Money question

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