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From the Fiverr Team

We’re continuing our efforts to build a more modern, reliable rating & review system that will encourage freelance business growth on the Fiverr marketplace, empower customer decision-making, and enhance trust between freelancers and customers. 


Our next step in this effort is to test some changes to the Public Review form, based on extensive research and analysis of our current system. These changes are aimed at cultivating more honest feedback for greater transparency. Some (but not all) of you will come across these changes, so here’s what to keep an eye out for: 

1. Adjusted questions in the new form relevant to the quality of delivery and communication. The new form will have 3 parts: 

Feedback on how the delivery’s quality met expectations (for example: “How was the quality of the delivery in relation to your expectations?”) 

Feedback on communication (for example: “How was it working with [freelancer]?”). 

We are confident that these changes will both help you assess your performance with more clarity and bring more customers to Fiverr seeking your skills and success.

Please note: The data collected from the adjusted questions will be included in the rating scores shown on your profile and Gigs. Your rating breakdown will begin to reflect scores adjusted by the new form submissions in the coming weeks.

We will keep you posted on any further changes and conclusions from the test here in the forum.

Testing improvements to the rating & review system

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