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In order to create a more accurate review system and to increase transparency and trust on our platform, 

, buyers who cancel an order will also be able to leave a review and share their experiences. 

This applies to cancellations of orders in which a delivery was received and/or orders that involve lateness or unresponsiveness. Of course, this option won’t be available for orders made by mistake. 

Following this change, we will decrease the rating score threshold for all levels from 4.7 to 4.2 in order to help sellers maintain their rating levels.

 We encourage our sellers community to use this feedback as an opportunity to improve your services and address any issues that may have led to cancellations. As always, you will be able to add a public response to the review on your Gig page. 

We believe that this update will yield long-term benefits for both buyers and sellers, especially those who provide quality user experiences. 

 to learn more about this upcoming change.
 The Fiverr team



****In case you missed it, here is some clarification we posted in a reply on page 8****

We understand that cancellations can be frustrating and sometimes feel unfair. However, sometimes service quality does not meet buyer expectations set by high rankings that don’t reflect quality properly. 

This change is intended to foster transparency and trust on our platform through a more accurate reviewing system, recognize and reward sellers who provide exceptional service, and improve the buyer and seller experience in the long term.

Reviews for canceled orders will only be enabled in cases of late deliveries (24 hours or more) or lack of response to buyer inquiries (for 24 hours or more). Buyers will also be able to review canceled orders that include deliveries, but 

safeguards have been put in place to prevent abuse or misuse of this feature

. Sellers, first-time buyers, buyers who didn’t understand the service and placed an order by mistake—are not eligible to leave reviews on canceled orders. 

Cancellations can cause inconvenience to both buyers and sellers, and the time and effort you put in your deliveries are important to us. We encourage you to keep up communication, make sure expectations are aligned, and address any possible misunderstandings at the start of an order. In case you still think you can’t meet buyer expectations, 

you can cancel the order prior to delivery without prompting a buyer review

. If you think a buyer-initiated cancellation is unwarranted (like when buyers ask for unlimited revisions), you can reject the cancellation, as long as you’ve delivered based on requirements that were set. 

 leave a response to reviews, both for completed and canceled orders. 

Please remember, not all canceled orders will result in a review as not all buyers choose to leave feedback. 

We lowered the rating score threshold from 4.7 to 4.2 to help sellers better maintain their levels. 

Now, let's address some specific questions you posted:
 1. If a canceled order is over 14 days old, the buyer won't be able to leave a review on the order? 
That’s right, reviews for canceled orders must be posted within 14 days. After this time, there will no longer be an option to leave a review. 


2. First-time buyers can't review a canceled order at all or are they just excluded from the rule?
 First-time buyers, which means buyers who purchase on Fiver for the first time, will not have the option to leave a review for a canceled order. 

3. Is it a manual process or does the system determine what's eligible for a review or not? 
It is not manual. Buyers can leave reviews for canceled orders in cases of lateness, unresponsiveness, or if a delivery was provided. This doesn’t include orders placed by mistake or by first-time buyers. Sellers who are buyers are not eligible to leave reviews. 

4. Is there any indication in the ratings that they are from canceled orders?
 Yes, reviews for canceled orders will be marked with a relevant tag. 

5. What is considered an unsatisfactory delivery?
 Unsatisfactory deliveries vary, so it really depends on the specific case. Our customer support team is here to help if you have questions about deliveries. 

6. Can a random seller try to abuse this system to give you a bad review?
 No. We will block these reviews, and we’ll treat such bad behavior on our platform with the appropriate means. 

7. What does ‘unresponsiveness’ mean? 
A seller who fails to respond for 24 hours (or even longer for orders with a very long delivery time) is deemed “unresponsive” and may be subject to reviews on canceled orders. 

We are collecting all of your feedback and will do our best to address concerns so we can improve your experience on Fiverr.

Important Update: Some canceled orders now qualify for buyer reviews

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