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I am writing to seek assistance regarding an issue I encountered while verifying my account. I am a Level 2 seller from Sri Lanka and have been working on Fiverr since 2023. 

Recently, I attempted to verify my account using my National ID card, which is issued by the Sri Lankan government. Unfortunately, the verification was unsuccessful. My National ID card contains Sinhala (the local language) and Tamil (the secondary language) text, and I believe this may be the primary issue causing the problem. 

I later received an email stating that my account could not be approved as a seller account. In response, I submitted a ticket (#

) to the Help Center, and I was informed that I would have another attempt to verify my account. However, this option is not currently appearing on my account. 

At the moment, I do not have any other official documents to prove my identity. Additionally, obtaining a driver’s license or passport within the given timeframe is quite challenging. 

I am deeply passionate about working on Fiverr and truly wish to continue my journey on this platform. Could you please guide me on how I can resolve this issue? Your support in this matter would mean a great deal to me. 

Level 2 seller: verification rejected due to Local Language on NIC

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