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 That’s how long I’ve been waiting for Fiverr to fix its broken, irrational, downright frustrating success score system. Instead, I’m still watching my score drop, rise, and twist in mysterious ways that make no sense whatsoever. I am beyond tired of trying to figure out how to navigate this score because, quite frankly, it doesn’t work. 

This System Doesn’t Reflect Real Success

The success score is supposedly a measure of how well sellers perform by combining metrics like timely deliveries, ratings, and client satisfaction. But in reality, it’s a random roulette. One day, my score might go up after a glowing review, and the next, it plummets without reason, leaving me wondering if there’s some invisible Fiverr force pulling strings behind the scenes. 

Here’s the problem: this score doesn’t measure my success, effort, or dedication to delivering great work. It’s like Fiverr created a one-size-fits-all model and slapped it on every seller without any thought. My field is unique, my clients are unique, and so is every seller’s service. Fiverr’s rigid formula disregards the hard work I put in to maintain a stellar reputation and work history. 

The Impact of High-Maintenance Clients Is Punishing

Let’s talk about clients—especially those who are unfamiliar with the Fiverr platform or have no clue what a ‘revision’ is. The current model means every client interaction feels like walking on eggshells. Some clients ask for changes and push timelines, and every little adjustment chips away at my success score. Even though I handle requests professionally, the system punishes sellers for bending over backward to keep clients happy. When did customer satisfaction mean anything if the platform metrics don’t reflect it? 

I’m tired of a model that treats every revision as a failure and every delivery not within the exact hour as a black mark. This is an impossible standard, especially when clients don’t understand the service and need extra help. Instead of representing quality, this system encourages sellers to meet hollow metrics, reducing service to a ticking clock. 

The most frustrating part? I constantly get dinged for “lack of communication” despite the fact that 99% of my client interactions are on video calls. I start the project with a video call, revise on a video call, and end the project with a video call. Clients regularly tell me, “I love that you were able to hop on video calls, it shows me that you care more than any other freelancer that I've worked with previously” They’re thrilled to have that level of interaction. But does it matter to Fiverr’s algorithm? Not one bit. Video calls don’t count in Fiverr’s metrics, so while my clients feel valued and taken care of, my success score makes it look like I’m ignoring them. 

This isn’t just frustrating; it’s completely unfair. Fiverr’s system doesn’t capture real communication and doesn’t reflect the positive impact these calls have on client satisfaction. My score drops, and I’m left wondering why I’m being penalized for going above and beyond with my clients. (I wonder how video call centered niches are affected by this. Ie. consulting and advising) 

Fiverr's Mystery Algorithm: A Black Box of Doom

What makes this worse is the utter lack of transparency. There’s no insight into how the score is actually calculated or what drives the fluctuations. You’d think Fiverr would want to help sellers improve their scores by providing some guidance, but no. Instead, we’re left guessing how our actions impact the score. Minor misunderstandings or clients who simply don’t read instructions end up reflecting on my score, and I’m just supposed to guess what caused it to drop. 

How is this acceptable? How can I be “successful” on Fiverr when I don’t even know what success means on their terms? A broken, opaque system sets sellers up to fail, and we deserve better. 

I don’t want to just complain without offering a solution. Fiverr, if you’re listening, here’s what needs to change: 

Weight the Metrics According to Service Type

: Different services require different expectations. Not every seller delivers the same type of work or faces the same client expectations. Some service types are extremely straight forward, others require a lot of revisions and a lot of flexibility. 

Sellers deserve to know what is driving the score up or down

. Is this not a obvious decision to make? Vague guidelines and zero feedback do nothing to help us improve. 

: If video calls are a big part of how we do business, Fiverr should recognize that in the score. Video calls are infinitely valuable to clients, and they should be valuable in Fiverr’s metrics. 

: Real success isn’t a flawless journey; it’s about handling challenges with professionalism. Recognize that and cut sellers some slack when they’re dealing with demanding clients. 

Fiverr has an opportunity to genuinely empower sellers, but until this success score system changes, it’s only hurting our businesses and misrepresenting our hard work. 

This has gone on for 244 days, and it’s time for a change. The current success score system isn’t just broken; it’s a failure. If Fiverr wants to continue being a top platform, they need to fix this, and they need to fix it now. 

Day 244: Success Score is still broken.

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