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I am a Level 2 seller on Fiver and a month ago I completed an order, the client was happy with the delivery so he marked it complete, gave me a 5-star rating, and a tip. Then he returned and asked for more drawings. He didn't want to pay for the additional service so I said no. He said he had done a lot of business with Fiver and that he is like a VIP so if I don't do what he asked he'll "GET HIS MONEY BACK" even though the order is completed and it's been a while. Today I found out that the order has been canceled, my success score is reduced, and they TOOK MONEY THAT WAS ALREADY IN MY ACCOUNT ($385). so what I want to know is 1) if this is even legal and part of the "terms of service". 2) Do clients have the power to take money back the money in our account even though the order is complete and old? 3) is there no time limit for clients returning and asking for free service? 4) should we take out the money as soon as we get it? and if we do will the account show a negative balance when the clients ask for their money back after months? 

Fiver canceled an order that was completed and rated 5 stars a month ago, And took the money from my account

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