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I am a top rated seller and have been on fiverr for 6 years, and I suddenly received the attach email without any context on why. This happened after I reset my password after someone attempted to reset my password twice 3 days ago. My first attempt to reset my password failed as their system did not send any SMS / voice mail, so I had to wait for 24 hrs as there is a cooldown between attempts. I then opened a ticket hoping they could bypass the cooldown since it was their system's fault for not sending me an SMS, but the representative there left me on ghost mode. In the end, I just waited 24 hours and I was able to get an SMS the second time and reset my password. After a few hours, I received the below email saying my account was temporarily disabled. I've opened a new ticket immediately regarding the disability, but they just closed it without any message, with status reason: '

This request was added to a related pen request', 

so I am assuming they flagged my account because they are suspecting something? Customer support is unresponsive and they just straight up close the ticket. Anyone had the same experience as I? How long does it usually take for this to be resolved, or at least how long till I hear from them? 

Account temporarily disabled and flagged for no reason specified

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