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I am reaching out for help regarding a serious issue I’m experiencing with a recent order cancellation and refund. Despite multiple attempts to resolve this through Fiverr support, I continue to receive irrelevant responses about the Order Completion Rate (OCR) and the new Level System, which are not related to my issue. 

I completed and delivered the order on time. 

The client did not raise any issues upon delivery. 

Twenty days later, I received an email stating that the order was canceled, and the payment was refunded to the client without my knowledge or permission, even though I delivered the order 48 hours after sending the file to the client for review. 

Despite providing all necessary details and screenshots to support, I keep receiving automated responses that do not address my specific concern. This situation is impacting my ability to trust the platform and manage my business effectively. 

I am requesting urgent help from the community or any moderators who can escalate this matter to a higher level of support. I need a detailed explanation for the cancellation and refund, and I kindly request the reinstatement of my payment for the completed order. 

Urgent Help Needed: Order Cancellation and Refund Issue

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