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My account has been targeted by hacking attempts on two separate occasions (i.e. the hackers failed and just tried to gain access using my e-mail address to try to recover the password, but they didn't have access to my e- mails). I received emails requesting password resets, which prompted me to contact Fiverr support team immediately. In my initial email, I explained that I had already changed both my password and email address as precautionary measures. I also asked if they could help me find out who it was and help me further secure my account. 

However, instead of receiving the assistance I sought, my account was immediately restricted. This has led to an extremely frustrating and stressful situation, as I now have over 200+ active orders and numerous ongoing projects with clients in my Inbox. Due to the account restriction, I am unable to communicate with my clients in Inbox, which is causing significant distress for both myself and them. 

I provided my ID which was approved, my phone, my payment info, my old and new email addresses , answered the security question and ran all the antiviruses possible (provided support with the screenshots). 

The day after my account was restricted, a support representative responded to my ticket after 15 hours, asking me to repeat the same verification steps I had already completed. They mentioned awaiting a response from another team, and since then, I have not received any further updates. Additionally, I was not provided with any timeline for resolution, which is critical in this situation. As a result, some of my projects have been canceled, my account level started to drop from Level 2 to 1st Level, , and I have lost a substantial amount of income. 

My clients are now reaching out to me via Instagram, asking why I am unresponsive on Fiverr. I've been working hard on my ratings for almost 5 years and the feedback from my clients is proof of that. 

Maybe someone has had experience in solving such situations and can provide some information?🙏🙏 

 please help me resolve this issue as soon as possible. 

Urgent Help Needed: Fiverr Account Restricted After Someone Tried To Reset The Account Password Using Email Address

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