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I’m reaching out to seek your advice and support regarding an unfair suspension of my Fiverr account.Here’s what happened: 

On 1 March 2024, I completed an order (FO218B0D83786) on Fiverr. I was fully satisfied with the seller, and everything went smoothly as always. 

Then, my bank mistakenly included this and other Fiverr charges in a dispute while targeting an unrelated unrecognized charge. I immediately contacted my bank to rectify this error on the same day. 

Despite resolving the issue with my bank, I received a notification from PayPal about a chargeback for my latest Fiverr purchase. I confirmed with PayPal that the charge was valid and no action was necessary. 

Within seconds, I received several warnings and ultimatums from Fiverr, culminating in an email stating that my account was disabled. All of them automated. I didn’t even have a chance to explain that there was no dispute from my end! 

I’ve clarified everything with both PayPal and my bank, ensuring that all charges are accepted and no disputes exist. Despite this, Fiverr has disabled my account, allowing access for 60 days before permanent suspension. 

I have been a loyal Fiverr user for years, spending thousands of dollars on the platform. This harsh reaction feels extremely unfair, especially since I acted promptly to correct the bank’s mistake and ensured there were no actual disputes. 

I desperately need help here, tried to write to FiverrSelect@fiverr.com but didn't even got a reply. 

Any suggestions on how to escalate this within Fiverr to get a fair review? 

This situation has been very frustrating, and I hope to resolve it with the support of the Fiverr community, as I can't get any human contact within Fiverr support. 

Unfair Account Suspension Due to Bank Error - Need Community Help

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