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Hello everyone,
 
I created this topic to relate a canceled order I wasn't ready to deal with and maybe find keys some of you might have.
 I'm a 12 years exp. graphic designer now and I never had to deal with really young buyers.
 
The order was about a young man, not so young also, he had 19 yo. He wanted me to design his web development's agency (?) website UI.
 He started by saying he tried to work with few others designer and all were "bad" but seing my work I might be the one. Showing few inspirational UI he looks like knowing what he wants.
 From here i'm like "ok, warning he is really young but he is still a customer and looks to know where he want to go", fine let's go.
 I send him a custom offer wich he accepts.
 


 "i'm not in a hurry, let's do it the easy and smooth way, work without pressure, let's ignore the deadline fiverr thing, I can pay if needed."


 Perfect, I don't care about not asking to pay for extra time, if needed, revisions will be my stop. I like designing website, I didn't make one for a long time now.
 I look at the chat and see him still typing, "

can you let me know every step you do, to be effecient ? thanks

ok fine I'll design a piece of the home page to be sure we are on the same wavelength, then do the whole things and then the others pages

I'm fine thanks, I've something almost ready for you

". He continued to tipe common things... 

 

I'm inspired, work kinda more than I should and deliver the whole page.


 
He takes like 5 min to look at it, and says "

WOOW I love it so much, there a small things im not a big fan of (a photo) but the whole thing is really cool.
 Be sure we are going to work together again

hey I like this part but what do you think about it ? shouldnt it be bigger or smaller ?

", I argue about my choices, he responds "

ok you are right, can you just change the photo and I think we good ?

"
 
and I keep getting messages over, and over "

I looked at an another website, can you do the same on this part ?

can you make our logo bigger and put it elsewhere ?

" and many more, I knew where this was going, but I had time, let's find out.
 
The next day, new message "

do you think I'm getting something this morning ?

yup, I made the few changes, here it is !

I noted on a bloc note, every points he wanted to fix 

(the information was completly overwhelmed by all his messages), and.. fixed them.
 
He replied by many encouraging messages, like "

well done on this part I didnt think about this

". 10 messages later, he is asking what I think about it ? what are the common use ? I argued again, he was ok etc. and If I remember correctly his last message was "

I think the whole design is too cold, not deep enough need to be more dynamic

".
 
Everytime I was doing one step forward and ten backward.
 
9pm "

do you think you can give me something tonight ?

No, you ask for a lot of fixes, I thought you were not in a hurry, lemme be focused on your thing

I delivered a flatened pdf with commentary to argue EVERY changes 

I did and I was even glad to find a really good design for what he asked... even if I turned to hate this project.
 


everything was perfect, let's go back to what we had

" +5 messages...
 I told him (I had to) "

this was your last revision, you need to pay for the next ones



 This was to much, I tried to go as far as I could, but this...
 I told him this was disrespectful and asked for a cancel.
 He apologized, saying he is kinda irritable, his mother is sick etc, "

let's get back to work together, I'll pay if needed etc etc

"X accepted the cancel".
 
- - - - - - - - - - - - - - - - - - - - - - - - -
 
What am I supposed to do in that case ? what do you guys do ? about people who insists this much ? the 2nd day I knew by experience where this was going but I think I kinda accepted it to not lose fiverr stats and I think I could have get some extra money...


 
Hopefully, revisions limit kinda helped me on this one.
 
I think he was still pationate by his thing and wanted to do it right, and pay at the end. But this young dude didn't know at all where he wanted to go, asking "please do something that is complete dope" causing the whole project to be just a mess, it was a red flag.
 
A new designer would completly lose confidence after project like this.
 It's not bad to say stop, protect yourself. 

How do you deal with unexperienced-over-reactive customer (webdesign) ?

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