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I am a level 2 seller who has earned $100k on Fiverr, completed more than 2800 orders with only 26 cancellations (most of which were due to duplicate purchases, so it's not my fault), and received only 3 negative ratings. However, my success score is calculated at 4 due to the negative impact of client communication and order cancellation. 

To be honest, I felt lost when I learned that it is calculated from almost 2 years of data and cannot be improved in the near future. Now, I am finding it difficult to communicate with new buyers because I am not sure what to write in messages to make my communication effective. And things are getting worse because my gigs are not appearing in search results due to my score. 

I have been working on Fiverr since 2019 and I possess great communication skills, which is evident from the client's public review texts and ratings. I offer free Zoom sessions to my buyers, but I still received a negative impact on effective communication. 

Things get worse: I have a friend who directly blocks buyers if they don't understand the message, send rude messages, and his English is not good at all. He is the one with a higher number of order cancellations, yet he got a 9 score, which baffles me because that's when I am unable to understand how Fiverr actually calculates success score parameters. 

I am not sure what my next step should be, but it worries me and makes me reconsider my future once again 😕 

My success score is calculated incorrectly, Fiverr should explain how they calculated all parameters.

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