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I'd like to introduce myself first.
 I'm Ed, an expert Webflow Developer & Senior Graphic, UI/UX designer, previously from one of the top crowdfunding agencies in the world. 

A year ago, I made a decision to quit my job and become a full-time Fiverr freelancer. 

In just one year, I've made a successful freelancing business here with the following achievements 👇 

✅ 229x 5-star reviews with nothing below that
 ✅ 10/10 success score according to the new level system
 ✅ 5-star solid rating that never changed
 ✅ A solid 100% response rate that never changed
 ✅ I received a TOP-RATED seller level extremely fast.
 ✅ Some of my works have been featured on Fiverr Community
 ✅ I've been invited to participate in a Fiverr certified program
 ✅ I've been invited to apply and become a mentor on Fiverr
 ✅ I have given a ton of lectures to the people in my country's biggest forums about Fiverr and encouraged everyone to become a Fiverr freelancer
 ✅ Most of my services were on the first page and given Fiverr's choice badge for many many months. 

Last month, I celebrated my best month here on Fiverr in terms of earnings. I started off this month great. 

On Feb. 13 or 14 (I don't remember exactly), I woke up to get my working day started and I noticed that Fiverr has introduced a new level system. And I suddenly noticed that my account has been flagged for a severe violation of Fiverr policies and as a result, I'm not able to participate in the level system. 

I immediately opened the "account issues" page which says "Your account does not have any active warnings at the moment". I contacted the support to see what's going on as I was sure it was a bug from the new system. 

I got a message from them confirming that my account has been flagged due to location inconsistencies or because an account connected to mine was disabled. I kept on messaging them and I got the same exact answer. 

However, the next time I messaged them, they said that they manually reviewed my account and that it's permanently restricted from participating in a level system. I asked them what they and their new level system say contradicts with what the "account issues" page says and I asked them to explain to me that. 

They have never replied to my question. Instead, they just marked my thread as "solved" leaving me without a proper answer. They did it twice after which I no longer wanted to discuss this with customer support. What they have done was completely unacceptable and not professional to say the least. 

A few months ago (probably 6-8), I received a TOS warning.
 When I began my freelancing journey, I had to use my friend's PayPal account to withdraw money from the platform because PayPal isn't available in my country. It's available but only to purchase stuff. I'd like to add that I used it 2-3 times only and then I attached my very own PayPal account. 

After a few months, I encouraged my friend to open a Fiverr account for himself. He got some orders, closed them with a solid 5-star rating, and decided to use the same payment method to withdraw money. At the time, we didn't know that's a violation and we're not allowed to share the same payment method. 

His account was permanently disabled and since I was a top-rated freelancer, I received a TOS warning for "having multiple accounts". That was super inaccurate as I knew I don't have multiple accounts on the platform. I probably messaged them 10 times to explain to me the reason I received it for having multiple accounts but they never did. It was my first bad experience with Fiverr support. After a few days, I remembered that my friend and I used the same payment method and asked them if that was the reason or not. They told me that it was the reason. A conclusion from this - sharing the same payment method doesn't mean you have multiple accounts. 

Anyway, they told me that it's a violation and the warning will stay there. I thought there is no point to change the title from "multiple accounts" to "payment method sharing" because a violation is a violation. 

2 months ago, I noticed that Fiverr has removed my warning probably due to my professional freelancing career here on the platform.
 
Today, I'm left with 👇
 NOTHING 🙂 Everything is gone for good.
 
• My impressions dropped drastically
 • All my Fiverr achievements were thrown into water
 • My services are no longer on the first page and I don't have Fiverr's choice badge on anything like I used to do for the past months.
 
P.S. I'd like to add that I have only left my country once during the past year. I went to Georgia for a week. 

So why I'm messaging here is because I need to contact a Fiverr employee who has a higher position than just a customer support specialist to discuss this with them.
 


Thank you, and I really do hope that Fiverr will get back to me.

How I built a successful Fiverr business, only to see my achievements washed away in seconds.

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