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Issue Faced: Unfair Cancellation and Overdraft Charges

I'm writing to report an issue I have encountered as a seller on Fiverr. The issue revolves around the cancellation of an order and subsequent overdraft charges, which I believe are unjust and require immediate attention. 

 On September 5th, I received notifications from Fiverr customer support regarding the cancellation of two orders (Order IDs: FO7229E6FXXXX and FO3114E13XXXX). These cancellations were made due to a misunderstanding regarding the requirements, specifically targeting the wrong audience. 

 It's important to note that the buyer had initially accepted the first order ($221) on their own. The fees for this order were already sent to my seller account. However, after the cancellation, this amount is now being displayed as an overdraft in my Fiverr earnings. 

 Charging this money as an overdraft is legally and ethically questionable as the order was accepted by the buyer, and the fees were rightfully credited to my account. I view this as harassment of the seller.

 4. 

 I had already invested a substantial amount (approximately ₹23,000) from my own pocket for Google ads to fulfill the buyer's request. These expenses have not been compensated, despite the order requirement being met, as evidenced by chat history and snapshots of the Google ads targeting the preferred audience (UK, US, Canada). 

 The buyer's dissatisfaction with the work could have been addressed through communication, but instead, the buyer chose to cancel the order without prior discussion. What concerns me further is that Fiverr did not engage with me before canceling the order, which I find unprofessional. 

 This is the second instance where the buyer has seemingly taken advantage of the situation. I believe that such behavior should not be supported, and appropriate actions should be taken against this buyer.
 

 I request Fiverr to reimburse the expenses I incurred for the Google ads, totaling approximately ₹23,000. These expenses were necessary to complete the order. 

 A thorough investigation into the chat history and order details is needed to establish that the order requirements were indeed met. 

 To protect the reputation of the Fiverr network and prevent future instances of such behavior, I urge Fiverr to consider blocking this buyer from the platform. 

 An explanation regarding the overdraft charges and a resolution for this issue are necessary for the sake of fairness and transparency. 



 I am committed to providing quality services on Fiverr and maintaining a positive seller-buyer relationship. However, I strongly believe that this issue requires immediate attention and resolution. I kindly request Fiverr's cooperation and prompt response to address this matter. 

Thank you for your understanding and assistance. 

Unexpected order cancellation from buyer without any intimation

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