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I wanted to share this situation with the community as I think it is pretty questionable as far as fiverr practices goes. I have been a provider on this site for 10+ years and grossed over 100k in revenues. 9 of those years I have been a Top Rate Seller, never having ANY issues with meeting criteria, negative feedback, account warning, etc. Stellar feedback from over 6K clients and counting. Never lower than a 4.9 rating. Last week I received an email stating I was being demoted to a LVL 2 seller and absolutely no reasoning was given as to why the decision was made. The general statement in email given was...

 "Unfortunately, after a thorough review of your recent orders and deliveries, our team found that you no longer meet the criteria for the Top Rated Seller status". 

I have been doing this for a LONG time and frankly I am one of the top providers here on this site for the type of services I offer and have been for some time now. A cruise through my feedback and demos is all clients need to see and hear and the quality of my work past and present has never gone under par. I actually went from a 4.9 to 5.0 again the same week I received this email. So being confused was natural. 

I contacted support and stated the above and asked to look into this recent change and wanted to know specifically WHY I was demoted as I have never not met criteria (currently above all criteria requirements). The response I got was another general email stating... 

"Upon further review, I can see that your account was demoted to Level 2 on 

due to no longer meeting the quality and performance standards needed to retain the TRS badge. 

 Our marketplace is constantly being reviewed by our Editorial team and they take into consideration your performance from the previous 60 days to confirm eligibility. You can regain your Top Rated Seller badge after three months if you meet our high-quality work and delivery criteria.
 

Performance is assessed based on internal indicators, which may change from time to time at our sole discretion.

Changing seller levels isn’t always related to the leveling achievements displayed in your analytics, and performance criteria may be updated from time to time, at our sole discretion.

Sellers can regain TRS status 3 months after the demotion.

We constantly measure the satisfaction of the businesses that leverage Top Rated Sellers. This threshold is calculated through internal measurements that follow buyers’ satisfaction."

So no reasoning other than someone thought I was al of a sudden after 9 years of being TRS not keeping up to par when my statistics and work still deliver above and beyond. I responded stating they have provided no reasoning still and this did not add up. The following was the last response... 

"I completely got your point of view as you wish to know the exact reason, however, as these actions are taken by our editorial team after a specific review, we are not able to provide further information about this or make any changes to it.
 
As already mentioned, I am unable to share any details about the internal metrics on which your performance is measured that are needed to retain the TRS badge. However, rest assured that you can regain your Top Rated Seller badge after three months if you meet our high-quality work and delivery criteria."

So basically, Fiverr can simply demote you for no reasoning what so ever and they do not have to tell you why. This is shady business practice as you could get. Leaves so may questions. Did the person who reviewed my account have ANY experience or background in audio production or voice over? What factors could have possibly led to the decision since I meet all criteria and have stellar feedback for 9+ years. Is this appropriate treatment for one of the Veterans of this site having crossed the $100K revenue threshold? This should make you worry about the policies fiverr has as they continue to lean more towards caring less about providing a balance and fair market for sellers and more and more on how they can take more money in fees and commissions. 

9+ years as TRS here and randomly demoted to Lvl 2 seller....

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