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I’m feeling a bit down lately. I’ve been on Fiverr for a few weeks now offering voice-over services, and I’ve been doing my best to keep my clients happy with: 

Sending personalized "Thank You" audio messages with the order, telling them clearly I love to provide re-records if needed, I make sure they feel free to ask for this 

Replying all my customers within the hour 

All my deliveries are on time, most of them within 12 hours 

I'm always delivering more voice-over options than the client paid for 

Proactively asking for feedback on my work and delivery methods (e.g. file structure, file formats, names) 

Building a loyal base of repeat customers 

Ignoring fake buyers and keeping all communication on Fiverr 

Only 5 star reviews, zero negative feedback in all my orders - seriously none 

I receive a lot of positive messages from customers about the quality, without asking for it. I can't imagine they privately rate me less positive. 

I think along with the customer so that they receive the best possible quality 

If the order is 'accepted automatically' I proactively ask them if they like the end results and let them know they can still contact me if they need something re-recorded 

I truely believe I'm delivering above all expectations, always being kind and polite. And of course it may happen that occasionally a customer is not satisfied without telling me or me realizing it, but I can't imagine it happens oftensince I'm always in close contact with them. 

Despite all of this, my success score has been steadily dropping. It went from 8 to 7 the day before yesterday, and now today, it’s at 6. I was almost a level 2 seller, but I guess I have to accept the fact that I will stay a level 1 seller as you need a 7 to go to the next level. The reason listed is simply “No specific areas significantly impacting your gig’s score.” This feels so discouraging, especially since I put a lot of effort into delivering high-quality service. 

I understand that the success score affects my visibility on Fiverr, and I’m feeling demotivated and super sad about the drop, as I don’t know exactly what’s causing this drop or how to fix it. I've read all the official Fiverr pages on the topic, but the process still feels vague, and I don’t understand how to improve with so little concrete feedback. 

Has anyone else experienced a similar issue? How did you handle it, and are there any specific actions you’d recommend to get back on track? Can I contact Fiverr for more detailed feedback on my performance? 

Any advice would be greatly appreciated! 

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