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I’m currently facing a challenging situation with a client and would appreciate your thoughts on what you would do in my position. 

I’m an audio mastering engineer, and the client approached me to master his album. He requested that I work on one song first, allowing him to decide whether to proceed with the rest of the album based on the result, which I agreed to. I promptly did the work and delivered the file. 

My gig includes two rounds of revisions, which I reminded the client about when delivering the work, as it’s common to explore different artistic visions on the initial attempt. However, after I delivered the order, the client immediately requested to cancel, claiming there was no difference in the first part of his song (which is incorrect and easy to demonstrate, but that’s not the main issue here). 

Now I have the option to either accept or decline the cancellation request, and I need your guidance. On one hand, I feel it’s unfair that the client is seeking cancellation without requesting at least a revision and engaging into a discussion. On the other hand, he seems like a difficult client who may never be satisfied, and he’s already showing bad faith before we even discuss the matter. I’m concerned that if I decline the cancellation, it could lead to a negative review and wasted time. 

What do you think is the best way to handle this? I have less than two days to respond. 

If I decline the cancellation and manage to convince him to try a revision, I’m anticipating another cancellation request due to likely unrealistic expectations. Will I have an opportunity to respond to any poor review he might leave? 

Request to cancel an order after it has been delivered

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