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Hello Fiverr users 🙂
 
I have a question, so far I have seen my zoom button on my messenger when talking with business account buyers, but not with regular buyers. When replying to briefs asking for a call, if the zoom option is not available, I just skip the client, or, if the conversation is leading both client and me to a good place, I try to politely explain that we cannot have a zoom call before placing an order or, just try to change subject, something that I´m not very comfortable with. 

 Today I had a brief that is potentially good, but the client wants to have a chat before placing an order, wich is fine for me, due to the type of service and investment, I agree that a 10 min call just to know each others faces is a good thing. The buyer does not have a business account, and I´d like to make this call. Reading the forum and Fiverr´s guides, I found this: 

https://help.fiverr.com/hc/en-us/articles/360011062838-Video-calls-Zoom-calls

I am not 100% sure if I understand this correctly, or what exactly does 

sellers means, so before bothering CS with this question, maybe you guys can help me understand it.
 
I´m level 2 seller and my average sale price is x10 times what is mentioned. Should I have this zoom button on my inbox messenger? Maybe its a bug? I am interpretating this wrong? 

 Thank you! 

VideoCall / Zoom on inbox

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