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I want to understand Fiverr's new reviews and rating system. Somehow, it looks arbitrary to me. An old, cordial client gave me a 4.7-star rating and I wondered why. Fiverr broke down the rating to me telling me things that went wrong. One of my weak points Fiverr points out is my communication. What I find questionable is how they arrived at that. In the client's written review, she stated "Also communicates well". See the attached screenshot. So, how did Fiverr arrive at my rating, needing me to improve my communication when the client clearly states I communicate well? Does anyone know how this works? 

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