Whether you're getting started or are a Fiverr legacy, this is the place to ask and answer questions

Ask the Community

Well, it's fine if it happens once or twice. But only in July only, I have already canceled 2 orders because they are asking more than what i deliver. And now this is 3rd order received same way.
 
I can understand some cases this can happen, but it's difficult to manage if it happens again and again. I mean 3 times in just 10 days? 

Now, there is one buyer placed order with premium plan and he asking me to design 4 templates but I deliver single template under this GIG. Couple of templates are still fine but what if there are 4 templates, which is 400% more? 

I have already canceled 2 orders because they are asking more than waht I deliver. And after canceling this 2 orders, no order till now (from more than a week) and now I received order where buyer is asking 4 templates where I deliver single template. 

I am worried, if i cancel this order, I will not receive next order soon, because I am continuously canceling the orders. And I have experienced this many times before. This month I had to cancel total 4 orders, one order is just buyer told that he placed by mistake (even after requirements submission). 

First of time I had doubt my GIG description might be wrong, but there is clear mentions "basic plan for 2 sections", "standard plan for 4 sections" and "premium plan for 7 sections". This is mentioned 3 times in my GIG. 

Yes, there is option, I can discuss this with buyer, but this not worked yet. Buyer just not respond to message or they cancel the order. So I am afraid to discuss even. 

If Fiverr is saying, new GIG review system not count canceled order then why suddenly order rate dropped? I think even it's not on dashboard, Fiverr is counting this. 
I am very disappointed by seeing this and dont know how to deal with this so I an open to suggestions.
 
Thanks for your time. 

How to deal if buyer placed order and asking more than what I deliver in the GIG?

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.