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I don't expect any help or answers here, just expressing my frustration with this cryptic success system. 

Been selling since 2015, with over 2,400 orders completed and over $100k in revenue. 98% 5-star reviews, three 1-star reviews with the latest being 10 months ago (on an order that was CANCELLED because the buyer had the wrong expectation of the gig and somehow was still able to leave a bad review even though I did no work for them) and the previous two 1-star reviews being over 4 years ago. Some people will never be satisfied I guess. 

Anyway with the new level system I did start out at 0 level because I had been ignoring my gig for awhile, but now I am level 2 again and my Success Score is 8. I have no idea why. 

I have 2 gigs. My main gig has a Success Score of 8 with Client satisfaction having a NEGATIVE IMPACT, the other 2 areas are Positive Impact. I have no idea why the negative impact. 

The other gig doesn't get nearly as many orders, and it has a Success Score of 9 with Client satisfaction having a STRONG NEGATIVE IMPACT; the other 2 areas are Positive Impact. 

Looking at the success stats on the 2 gigs, you would think the 2nd gig would have a lower score than the first one but the OPPOSITE is true. 

How are we supposed to improve our scores when nothing makes any sense? It is totally random and I guess you just have to hope for the best. Which is no way to run a business. I am at level 2 now and my gig appears on the first page of its category, but for how long? 

How long until some random unknown secret thing drops me down to level 0 again? 

Just wanted to state that I too have no control over my Fiverr Success score.

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