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After reading almost every threat related to Flagged and restricted accounts were in every occasion the answer here in the forum seamed to be the same. Either contact customer support or my success manager I followed as instructed and did exactly that. And I have to say my experience was not optimal to say the least. 

I have been a Loyal Fiverr Seller for the past 4 years. Selling 3000 successful orders and generating over 100k on Fiverr commissions for the company. I have been a freelancer for the entirety of my adult life, 12 years and counting. And after just a few months of working with this platform I decided to give it my all and work 100% through it, giving my pre existing clients 2 options. Either buy through the Fiverr platform or sadly we could not continue working together. 

My success in the platform has also attracted some malicious parties. That have been not only trying to hack several aspects of my life but also have impersonated me in several occasions. The most recurrent one happens on Facebook. Where there have been more than 5 occasions where I find accounts with my name and picture that don't belong to me. I'm quick at reporting them and they eventually get blocked but not long after another one appears. 

There was even one occasion where someone was scammed by these individuals and they found me on Fiverr (of course) and confronted me about the situation even when I had nothing to do with it. I explained everything to them and even offered to discount the amount scammed off my packages in a way to compensate their frustration. They did not wish to continue as the offers the scammers had were very inferior to what my packages were and even with the discount it scaped their budget. 

I have built a healthy set of clients that come back to work with me on a monthly basis. Some for over 2 years non stop now. These amazing clients are what I'm most worried about, since they cannot even contact me now and there is no way for me to explain to them what is going on and say proper goodbyes, more on why later on this post. 

Now the events that went down in the past 2 days. 

3 nights ago, after talking to a good friend about our lives and getting the question many people ask about how I'm able to be my own boss and travel the world at the same time, I caved and told her that the root of my success was Fiverr. Told her everything about how I found the platform and my incredible experience with it. She told me that she knew other similar platforms such as Upwork and Malt but never had success with them, I told her that I liked how Fiverr managed everything as gigs and compartmentalized everything through orders and we ended up creating an account for her. She has not been the only person I introduce to Fiverr and help make an account for it so I didn't give much thought to it. 

The very next day I see my account has been flagged, and after passing the initial crisis I came to the forum and read as much as I could about it. Then googled more on the topic and everywhere I read the same recommendation was given. "Explain the situation to your CSM or to customer support and hope they help" many users say there is no hope, but as the internet is, I thought it was the ones that could not do anything about it (as I am doing right now) but I was sure the support team and my CSM from my seller plus program would help me. At the end I have been all in with the platform and I didn't see why I wouldn't get some help clarifying the situation. 

The first communication I did was with my Customer Success Manager, Breanna (I may be tagging the wrong person and I apologise if I am 

), I wrote an email about the situation, she has know I've had some malicious party impersonating me for a while and I thought there may be someone trying to access my account or something. Also as one of the main issues I read are about inconsistent location and I am a digital nomad I clarified all my travels within the past month (I have moved more than the usual this summer). 

I also booked the soonest call she had available (for next Monday) and awaited for some answer. My first actual surprise and the moment I realised the automated system worked against me came here. When as soon as I booked the call with the person that should be my PoC and my line of defence against these type of situations, my Premium Seller Plus membership was revoked and I was left without a CSM and now sent to the standard Seller Plus program. 

After 6 very long hours I got my first answer (and only answer so far from my CSM) :

I'm sorry to hear about this. I reached out to the relevant team to get more clarification on your account. They let me know your account was flagged due to having multiple accounts. Unfortunately I don't have any influence in the status of your account as the team has already reviewed your account. Let me know if you have any other questions and I will try my best to help provide as much information as possible. 

I replied to her that I don't own multiple accounts and if she didn't have the authority to remedy or study the case further if she could point me in the right direction and I'm still waiting for an answer. 

Here is where I started to feel no one would really help me or study my case in detail. The system flagged me so I must be in the wrong, end of story. 

I gather my strength after crying for an hour feeling all the work I have done for the past 4 years has been lost and decided to go the instance number 2. Customer Support. 


I wrote in detail the situation in a support ticket and I wish I had not done this. As all support did was get my account that was flagged and fully restrict it with what seemed to be an automated answer that did not address the questions I had and closed the case directly without any chance for me to ask any further questions (this is the first time this I have experienced this behavior from CS in my 4 years of experience they always leave the cases open in case you have further questions or more information to give, but after several attempts at communicating with them since this time it seems it is the way they handle this type of situations) 

This second time They alleged that I have more than one Fiverr account as there are more than one Fiverr connected to my Payoneer and closed the case. This is simply not true and I have all my payoneer invoices to prove it. 

I tried a third time and the answer was again completely different. This time they say that users may only have one active account to buy and sell, and I do. I only have one account. The only reason a different account may be linked to me due to me helping a friend get introduced tot he platform. 

I'm now only recurring to the forum with the hope that someone with the authority to review my case reads this. 

If you are reading this and know anyone that can give a proper review to my case, please help me out by sharing this thread with them. 

My account has been Flagged, then restricted and no one is willing to talk to me about it.

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