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I read a lot of people are struggeling with Succes score. 

Mine dropped from 7 to 4 now in 2 Weeks and i doesnt make any sense. 

The key errors are costumer satisfication and effective communcation. 

The last 5 Ratings on my Gig were all 5 stars, I have 21 Ratings, 19x 5 Star and 2x 4 Stars. 

So I don't understand how they're not satisfied, doesn't make any sense. 

When my Score dropped from 8 to 7 I tried implementing the Effective Communcation templates from Fiverr and still my communcation is bad according to the Score. 

I have one client who didn't send me footage since 1,5months and forces me to extend the delivery time, does this maybe affected my succes score? 

I have no idea what do and would be very happy if somebody has advice or knows some tricks how to contact the support about that. 

Succes Score is dropping for No reason

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