Whether you're getting started or are a Fiverr legacy, this is the place to ask and answer questions

Ask the Community

I am writing to express my dissatisfaction with a recurring issue I've encountered on your platform. On multiple occasions, I have received a specific requirement from a buyer with a one-day deadline. I have diligently completed the work and submitted all necessary files within the given timeframe. However, at the end of the process, the buyer has claimed dissatisfaction with the work and requested a refund and cancellation of the order. 

Despite fulfilling the requirements as specified, the buyer contacted Fiverr customer support, and my order was canceled. Consequently, the buyer received the completed work and a refund, effectively obtaining my services for free. This has occurred more than five times, and it is highly unfair and discouraging for sellers who put in time and effort to meet buyer demands. 

There should be a policy in place that protects sellers in situations where the work has been completed as per the requirements. If a seller fulfills the agreed-upon requirements, they must be guaranteed payment from the buyer. This would prevent the exploitation of sellers and ensure a fair transaction process for both parties. 

I urge you to consider revising your policies to better protect sellers and maintain the integrity of your platform. 

Thank you for your attention to this matter 

Buyer canceled order

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.