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I am beginning to doubt that I am actually able to have any influence on my own success score. Since the new level system went live I've had 18 orders, 3 buyers did not leave reviews, and the other 15 buyers left 5-star reviews. In total, I have 202 5-star reviews. I have gotten three 4.7 star reviews and have NEVER gotten less than that. So I pretty much get 5-star reviews 99.9% of the time. 

 Fiverr claims that my Success Score is a Level 6 and I need to improve "communication" and "client satisfaction". I see other Sellers in the same field as me with 4.9 star ratings and they're level 2 sellers, while I sit stuck in back in level 1 seller ever since the rules changed. 

 Please don't reply to this thread with some generic "buyers leave feedback that is unknown" or "the score is determined by a number of different factors" comment. I need some kind of tangible explanation. How on earth does all my success on this platform determine me to be a Level 6? And why is it that buyers are seemingly loving my work but there's somehow this unknown aspect they don't tell me? It doesn't make any sense. 


And I've seen the affects of this. I just can't make money on this platform like I used to. Before the changes, if I worked hard and stayed available, I could get more and more messages, buyers, etc. Now it's up and down constantly. The attached image shows exactly what I mean. I am consistent in 5-star reviews, happy customers, and repeat buyers. But somehow my Gig performance is the exact opposite of consistent. 

 So what do I have to do? How many buyers have to be satisfied until this algorithm determining my Success Score agrees? I am at a complete loss. I have a day job and have worked tirelessly for two years, up to 60 hours a week sometimes to sustain this side job. I saw nothing less than continued growth on this platform until the rules changed and suddenly everything was pulled out from under me. Before the change I could make $2k/mo if I stayed available for the whole month and that number was continuing to go up. Now I am lucky if I can sniff $1k in a month. 

 This is having a real life impact on my life. I thought I had actually managed to find a way to make money doing what I love. Now I'm questioning everything. I am having to rethink my entire life because I no longer have sustainable income. My day job keeps me paycheck to paycheck and Fiverr used to be my way to have an actual savings or have money for emergencies. 

 I don't know how else to say it but this just isn't fair. I am at a loss. Please help. How can I improve my success score?

How do I improve my Success score?

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