Whether you're getting started or are a Fiverr legacy, this is the place to ask and answer questions

Ask the Community

I have been a successful seller on this platform for about two years, and recent changes to the Seller rating system have left me unsure how to deal with somewhat difficult orders/buyers. 

Despite me almost always having great feedback from buyers, two recent buyers in particular seem to have come at the same time. I am truly worried that something like this will affect my Seller score and success on this platform, despite two years of 99% 5-star ratings. 

For the first order, the buyer has now made 4 revision requests and he is using revisions as a way to figure out what he actually wants in his final product. The buyer I am communicating with is not the only person giving feedback on my deliveries. His friend is also giving feedback, despite me having no way to communicate directly with the friend. Often these revision requests are complete changes in what the buyer asked for. The buyer requested specific details to be mentioned in his song, and now on the fourth revision request he is asking me to remove some of the original requests. All of that to say, I simply have no control over how many times this buyer can ask for a revision. As it stands, I am waiting for the Buyer to hopefully approve my now 4th delivery. I am scared if I deny a revision request, I will suffer a poor rating. 

Similarly, the second buyer was using revision requests as a way to figure out what he wanted from me. Despite me making efforts to fully understand the request, the buyer has been particularly difficult to satisfy. He gave me a reference recording of his own vocals and told me because he didn’t like how his vocals sounded, he wanted me to record the same lyrics. The dilemma stems from the fact that he also wanted me to record the vocals to sound like his. I struggled to find a common ground, because it was not clear how I was supposed to improve upon his recording and sound like his recording at the same time. 

I somehow have managed to get the two pickiest buyers I've ever had in the same week, and it is worrying me. 

For fear that this buyer would continue to make revision requests and negatively impact my Seller score, I asked the buyer to cancel the order. For both of these orders, I have little confidence in the buyer’s ability to communicate properly. What I am unsure about his how to handle these situations?
 
Will my Seller score be negatively impacted for requesting buyers to cancel orders like these?
 
Will my Seller score be negatively impacted when buyers make so many revision requests?I 

I've averaged a 5-star rating on this platform, getting 191 5-star ratings and three 4-star ratings (that only came when the seller rules changed), so should I have to worry that two untimely bad buyers will have a big impact on my success score? 

Please please please help me understand how I can navigate situations like these. I have been slowly improving my performance on the platform, but for the duration of these two orders, my performance numbers have started to go down. 

I try so hard to do this the right way. And all it takes is two buyers to make me feel like my livelihood will be at risk. I don't know if I'm over stressing. I've submitted a Support ticket about this but I have no idea what the reply will be. Any advice would be very much appreciated. 

Are Picky Buyers and Multiple Revision Requests Negatively Impacting Me? Help!

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.