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I qualify for level 2 seller in every way, except the success score, where effective communication gives negative impact. I have a 99% response rate and rarely have any disagreements or problems in any communications. It is all very straightforward. Why is this giving me negative impact? I get order, I say thanks working on it, I deliver order. 

And also I have "room for growth" in the conflict free orders, because quite often my customers buy more services and I have to extend the delivery times. I have not had cancellations for the last year, and I dont quite get why just adding more work would for any reason affect you negatively. It feels like I should do a lot of small orders instead of a few big ones, which sounds ineffective. 

Can someone explain "Effective communication"

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