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In the new levels system, my success score is empty, ie. no score. There is only a dash. Maybe that means zero, I do not know. I have only one existing gig which has been given the score 8, without any negative impact: 

Effective communication: Strong positive impact 

I had very few orders in the past two years. I've been on the platform, on and off, since 2017. All my public reviews are 5. I've been Level 2 for some years, now I'm Level 0. 

I've been going back and forth with the Customer Support but they are only replying with general things about the success score, not addressing the question in the slightest. 

Success score: EMPTY (-)

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