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I've had an user trying to get an offer from me, the little issue is that said buyer has their profile as unavailable(the user is active but has their profile set that way), which affects my capacity to answer them; I've been told by Customer Service that this won't affect my response rate, but I still feel on the need to help this person. 

Is there any way I can contact them to at least tell them to turn their availability on so we can discuss their project? 

How to contact an unavailable buyer?

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