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This is something you might not think of, but you should be aware that going offline (unavailable) if you have anything less than 100% on stats like Response Rate or On-time deliveries, means you risk a demotion. 

The reason is the way these stats are calculated. 

The Response Rate measures the replies to the first messages in the inbox for the previous 60 days. 

Once a message gets older than 60 days, it no longer counts in the statistics. 

Therefore, if you had, for example, 10 messages in the last 60 days and 1 of them was unanswered, you'd have a 90% Response Rate. 

However, once one of the messages becomes 61 days old, it is no longer counted in. 

If the message that is older was replied to on time, then you would remain with 9 messages included in the stats and still 1 that was unanswered in time. 

That would take your percentage to 89% and you'd be demoted if it didn't go back up in time for evaluation. 

Many of us know this already, but it's something to keep in mind if you're planning on going away for a while. If you do, and have less than 100%, and stop getting messages because you're unavailable, your stats will continue to drop as older, answered messages, got too old to count. 

You risk demotion if this happens

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