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As I know I'm not alone with inexplicable drops in the response rate, maybe this clarification from support helps others, too: 

I can certainly understand your point of view, so let me clarify this further.

When you report a message as spam within 24 hours from the moment you received it, it will not affect your Inbox response rate since reporting a message as spam is considered a response to a message. If you block another user as shown in the screenshot you sent, it will only prevent them from messaging you, which does not have anything to do with you being required to reply to every message within 24 hours unless you mark them as spam. That's exactly what the message "This will not affect your response rate" means (your response does not depend on this). I have to agree that it is pretty confusing and that we could express ourselves better, since, written this way, it sounds like your response rate will not decrease if you block the user from messaging you.

Also, to report spam on the mobile app, please use the Send Feedback option, which then contacts the Fiverr team.

Please be advised that spam must be reported within 24 hours. You have the option to "unmark as spam" if you would like to respond. If you do so, you must respond within 24 hours, or it will affect your response rate. If you block a user from contacting you, you must also report their messages as spam to avoid having your Response Rate drop. 

Hope I managed to clarify how everything works.

"I have to agree that it is pretty confusing and that we could express ourselves better, since, written this way, it sounds like your response rate will not decrease if you block the user from messaging you."

Yes, indeed, that's exactly what it sounds like, and what it says, so I'm not sure why it doesn't get written in a less confusing way then? Why dupe us into thinking it won't affect our response rate? It 

says, "This will not affect your response rate." – and we get penalized by drops in our response rate for trusting what's written there.
 

(Kafka comes to mind, once again, doesn't he 

Anyway, I did ask to please make it less confusing and passing it on to the devs/coders/relevant team that it also should be consistent between desktop and app – there is no Spam button on the app, just the Block button (with that, yes, very confusing and weirdly worded message, that, yes, does sound like our response rate will not decrease, as it exactly says that it won't). And it costs even more time on the app to react to the spam in the exact right way, then. 

Some of us get an incredible amount of spam.
 And sometimes, we aren't close to our pc for a whole 24 hours, just imagine, or don't want to power it up and waste expensive electric energy, on top of our human energy, as well, just to handle the constant spam load soon enough to not forget it and see our response rate and potentially level drop (because of *spam*!), and spend our time on, you know, actual work and communication with actual customers on the platform. 

Can we please get a "consistent Spam handling" between desktop and app, so we at least "only" have to press a Spam button per spam message on the app as well, just like we can on desktop? 

And if that's not possible, for whatever reason, please get rid of that text that lulls us into the obviously wrong sense of security of having done everything we needed to do to protect our response rate. 

Clarification Response Rate Drop + Request: SPAM button for app / Changing deceptive text

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