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Video calls on Fiverr are incredibly helpful for both Buyers and Sellers. From a Buyer’s standpoint, a video call allows them to gain a comprehensive understanding of a Seller’s services and work process. On the Seller’s side, it allows you to fully grasp what your Buyer needs from you, make appropriate recommendations, and offer additional helpful services. 


While video calls between Buyers an d Sellers can be used at any point during an order, they are most helpful before or immediately after an order is placed. This way, each party will understand the other’s expectations and responsibilities - without wasting any time! 

Here are a few reasons to offer your Buyer or potential Buyer a video call: 

1. To give Buyers an understanding of your business and service
 Your Fiverr Gig description provides a general overview of who you are and what you offer. However, during a video call, Buyers can ask specific questions about your skills, qualifications, process, and range of capabilities to better evaluate their interest. 

Pro tip: Some Buyers may have an easier time verbally explaining their needs. Use your Order Requirements to create a list of questions You’ll ask during every video call.
 

A (virtual) face-to-face conversation will give buyers confidence that you understand their needs and can offer what they’re looking for. Whether this is their first experience on Fiverr, or they’ve been using the platform for years, they likely have questions about what it’s like to work with you. 


Moreover, they want to know if and how you can solve their pain points. A good video call will show Buyers that you are genuinely interested in their success and have what it takes to deliver. 

3. To avoid misunderstanding and miscommunication
 Every Seller has a unique process just as every Buyer has unique expectations. Speaking directly with a Buyer will allow you to clearly explain each step from the time an order begins to delivery and revision, which will help avoid assumptions on either end. 

 After the video call, send the Buyer a summary of your discussion, to confirm what was discussed. All communication will be recorded in the order thread for verification, and Customer Support will have access if they need to intervene.
 

4. To offer additional services
 At times, Buyers may have an idea that is not explicitly listed in a Gig description. After hearing their needs, you can recommend ordering add-ons or services that might be helpful in the future. 

For example, a Buyer searching for website development may need page plug-ins that improve the functionality of their website. A video call would be your opportunity to let the Buyer know that you will add that service to their order now or begin a new order when they are ready later on. 

Use video calls as an opportunity to show your personality and drive connections with Buyers. We all have our own communication style, but flashing a smile and exuding positive energy can help Buyers feel welcome and comfortable with you while addressing any concerns they might have! 

he recordings allow you to revisit some of your calls from time to time and reflect on your communication with your buyers and where you can improve to increase buyer’s satisfaction. 

Here is an article from our Help Center on 

The importance of a good Video Call

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