Platform guidance

Taking business off-platform may seem harmless, but it violates Fiverr’s policies and leaves you vulnerable to scams and support limitations. This guide breaks down what counts as off-platform activity, why it’s risky, and how to safely handle exceptions without jeopardizing your account.

Vivi is Fiverr’s virtual assistant, designed to help you resolve common support issues quickly and efficiently—anytime you need. Whether it’s a question about payments, orders, or your account, Vivi provides tailored solutions and can seamlessly escalate issues to a support agent when needed.

Reaching out to Customer Support doesn't have to be a hassle—following a few best practices can make the process quicker and smoother. From submitting tickets the right way to using visuals and escalating issues respectfully, this guide shares how to get the help you need without unnecessary delays.

Order cancellations can be frustrating, but Fiverr’s Customer Support team carefully reviews each case to ensure fairness for both buyers and sellers. This article outlines the criteria used in cancellation decisions and offers proactive steps you can take to avoid cancellations and safeguard your work.

Quick Responses let Seller Plus members reply faster using customizable message templates for every stage of the buyer journey. With less time spent typing and more time focused on delivering top-quality work, you can stay responsive without sacrificing a personal touch.

Fiverr supports flexible, remote work—but it’s essential that your profile accurately reflects your current country. This article breaks down what can cause a location flag and clears up common misconceptions, so you can work worry-free from wherever you are.