Still trying to crack the Success Score code? You’re not alone.
Though the success score was launched almost a year ago, I want to give a refresher as we always have new community members, and I know several sellers still wonder how it works and what truly impacts their score. To help you better understand it, I want to highlight two characteristics of your score that’s important to understand:
First off, the Success Score is weighted. In the world of success scores, all things are not created equal. That means your overall success score, is more complex than simply calculating the average of all your individual gigs’ success scores. Instead, each gig will have a unique impact on your overall score, with the most popular gigs weighing more than the less popular ones.
This weighted approach is also seen in your individual gig’s success score, as recent data is weighed more heavily than older ones. For example, a negative rating you received a week ago will have a significantly higher impact on your score than the one you received a year ago. This also means that as time goes on, the impact of that negative rating will start to wane.
Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight.
Instead, the Success Score analyzes patterns over time. Any changes in your score, whether good or bad, will result from consistent changes in your behaviors and approach to handling orders.
So what does that mean for you?
Understanding all of this, if you are looking to improve your Success Score, don’t just focus on quick, short-term fixes. Instead, consider the long game and ask yourself what changes you can make to your existing standards of doing things. Be willing to pivot as needed and always be open-minded to trying new strategies, such as talking to your CSM if applicable and implementing things from the Seller’s Communication Hub. While it’s important to do your best on each order and gig, understand that one order will not make or break your score. Your Success Score reflects consistent effort and the quality of service you bring. If you can focus on steady improvements and maintaining high standards, your Success Score will naturally follow suit and set you up for lasting success on Fiverr.
